The current vacancy is in the Ramsey County Libraries department. The eligibility list created by this vacancy may be used to hire other vacancies in the department or County.

To provide assistance to library patrons in person and on the telephone; to staff the service desk, check out library materials, assist patrons with self-service checkout, process library card applications, collect fees and troubleshoot patron accounts; to shelve library materials such as books, periodicals, and media; to process returned library materials via an automated materials handling system or manual check-in, or to work in the Technical Services department of the library to order, receive, label, and invoice library materials; to communicate with vendor patrons service representatives; to support librarians responsible for selecting materials; to locate and download bibliographical records; to provide interlibrary loan service; and to manage supplies and donations. To provide direction and guidance to Library Assistants and volunteers; serve on library system-wide projects and initiatives; and to perform related duties as assigned.

Senior Library Assistant in Public Services

1. Promote a diverse and culturally competent respectful workplace.
2. Staff the service desk, check in library materials, collect library fees and answer account-related questions, assist patrons with library card applications, update borrower records, and provide assistance in person or over the phone to patrons with general questions.
3. Check in and sort library materials manually and monitor the automated materials handling system.
4. Shelve library materials by arranging them in alphabetical order or according to Dewey Decimal number, as appropriate.
5. Check library shelves on a periodic basis to ensure that materials are being maintained in proper sequential or alphabetical order, and reorganize materials as needed.
6. Straighten bookshelves and common areas of the library to maintain orderliness and appeal of the facility.
7. Unpack and distribute library materials delivered from other Ramsey County Library and metro-area library locations.
8. Fill requests for library materials from other branches by pulling requested items from library shelves and preparing and packing materials to be sent to designated branches.
9. Set up program rooms for library events including technology set up.
10. Provide technical support to patrons, including assistance with copying, scanning, printing, and internet usage.
11. Perform public contact duties such as receiving and routing phone calls; responding to complaints and inquiries by phone and in person; directing patrons to proper locations; scheduling appointments for patrons or staff; and assigning service requests for program units or staff in accordance with established guidelines.
12. Balance and record circulation-generated money, including daily financial reports using library software.
13. Prepare weekly bank deposit using established bookkeeping procedures.
14. Perform duties relating to forms and records maintenance such as establishing, maintaining, and updating files; searching files for information; maintaining records and statistics; and recommending new forms or other revisions of existing forms.
15. Generate and circulate inventory lists of missing items.
16. Order and maintain inventory of office supplies, recommend equipment purchases.
17. Coordinate volunteers and participate in system-wide committees, projects and initiatives.
18. May provide work direction to other library personnel engaged in similar duties.
19. Perform related duties as assigned.

Senior Library Assistant in Technical Services

1. Order, receive, and invoice library materials using the integrated library system.
2. Work with vendors to resolve problems. Provide support to librarians responsible for selecting materials.
3. Locate and download vendor bibliographic records into the catalog.
4. Print labels for library materials using the Cataloging module.
5. Provide interlibrary loan service, borrowing and lending, at state and national levels, and create bills for lost or damaged materials.
6. Receive periodicals using Serials module. Claim missing issues. Submit annual subscription orders. Contact patron service for newspapers and magazines as needed.
7. Track supply levels, order supplies, and research products.
8. Add donated materials to the collection and track value of donations.
9. Collect and report statistics related to ordering, interlibrary loan, and donations.
10. Complete work tickets submitted by public services staff.

(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position’s management approved work schedule is required.)

ESSENTIAL FUNCTIONS: 1, 2, 3, 6, 7, 8 9, 10, 11 ,12, 13.

Education: Sufficient to perform required duties.

Experience: One year of experience as a Library Assistant or equivalent.

Certifications/Licensure: None.

Other: Must be 18 years of age.

The examination process will consist of the following section with each section weighted as indicated:

• Training and Experience Rating = 100%