The current vacancies are in the Housing Stability department. The eligibility list created by this vacancy may be used to hire other vacancies in the department or County.

To assist social work, corrections, or victim/witness staff in arranging for the provision of services to clients by determining program eligibility, opening cases and monitoring case activities, reviewing and processing vendor payment claims, maintaining necessary files and records; informing trial witnesses when needed in court; and perform related duties as assigned. (This is the journey or full performance level in this class series. Employees are assigned to one of several units that oversees the provision of services by purchase-of-service vendors. Experience as a Case Aide 1 typically provides the knowledge of a particular service area that is required for proper performance.)

Flexible Workplace
This position is identified under the designation of ‘flex work eligible’, meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two-days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county’s flexible workplace policy. To view Ramsey County’s Flexible Workplace policy, go to: Flexible Workplace policy.

If an internal candidate is selected, salary will be set in accordance with the personnel rules (i.e., promotion, transfer, or voluntary reduction).

To view or print a copy of the complete Ramsey County job (class) description for this position, go to: Job Descriptions. Once at this page, you can browse the alphabetical list or search for a job description.

1. Interview clients in need of vendor provided services such as adult day care services, home health care aide, foster care or day care services, unaccompanied minor or SELF programs; and placement services for juveniles referred through the corrections system.
2. Determine initial and on-going eligibility for services by comparing financial and social background information to program eligibility requirements; and refer clients to other sources for assistance as needed.
3. Open service cases by obtaining necessary intake information from client, computer data bases, case files or other community agencies; prepare intake documents required for initiating or updating case files; and forward case for assignment to staff.
4. Monitor on-going cases by obtaining periodic case update information and entering information on case files; follow up with clients who fail to return completed eligibility documentation; initiate closure of case files for clients who do not meet ongoing eligibility criteria.
5. Review vendor payment claims for accuracy, check claim amounts against established fee schedules, initiate payment documents and maintain payment records.
6. Assist in contacting victims of adult and juvenile probation clients to gather documentation and to determine appropriate amount of restitution to be ordered by the court; maintain records of restitution payments for adult probation clients; accept payments and update restitution schedules as determined by court order.
7. Maintain attendance records for adult probation clients who have been ordered to attend probation programs; monitor schedule of drug screening appointments; prepare documentation of case status for probation officers.
8. Monitor calendar and schedule administrative reviews for foster care cases with Social Workers and other service providers as required by law; may attend administrative reviews to complete necessary case documentation; forward require case status documentation to State human services personnel to fulfill program monitoring requirements.
9. Prepare reports concerning clients' needs and services as requested.
10. In rare occasions, may transport clients to medical appointments, supervised visits, court hearings, placements and other service programs/facilities.
11. Assist social workers in emergency situations by contacting departmental or community resources on behalf of clients; may assist probation staff in conducting on-site visits to group home facilities.
12. Assist victim/witness advocates by checking with court clerks to learn trial line-up, and by checking with attorneys to learn the order of witnesses and communicating to others as necessary.
13. Assist victim/witness's advocates by keeping law enforcement, professional and occasionally civilian witnesses informed of when they will be needed in court to testify; confirming their arrival; updating others on status; informing witnesses when they are no longer required at court.

Education: High school graduation or equivalent.

Experience: Six years of experience, including two years as a Case Aide 1 and four years of clerical experience.

Substitution: A Bachelor's degree in a social or behavioral sciences, or law enforcement may substitute for all 4 years of the clerical experience requirement. Applicants may substitute business school or college in another field for two years of the required clerical experience. Six months of satisfactory work experience in a case aide or financial worker capacity at the Ramsey County Community Human Services Department may be substituted for two years of the four years clerical experience.

Certifications/Licensure: None.

The examination process will consist of the following section with each section weighted as indicated:

• Training and Experience Rating = 100%