The current vacancy is within the Health and Wellness Administration Division. The eligibility list created by this vacancy may be used to hire other vacancies in the department or County.

To gather the requirements to plan, design, develop, test and implement electronic health records technology to support core public health and behavioral health services as well as business processes; also includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements; responsible for documenting findings, complete with probable causes and possible solutions to applications issues; and to perform related duties as assigned. This individual will apply proven communication, analytical and problem-solving skills to help maximize the benefit of IT investments in the Health and Wellness Service Team.

This is the entry-level class in this job series. Individuals in this job class may be designated as a Business Analyst within the Information Services Department or a Business Analyst for Core County Systems (CCS) applications, as defined by CCS governance.

Flexible Workplace
This position is identified under the designation of ‘flex work eligible’, meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two-days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county’s flexible workplace policy. To view Ramsey County’s Flexible Workplace policy, go to: Flexible Workplace policy.

If an internal candidate is selected, salary will be set in accordance with the personnel rules (i.e., promotion, transfer, or voluntary reduction).

To view or print a copy of the complete Ramsey County job (class) description for this position, go to: Job Descriptions. Once at this page, you can browse the alphabetical list or search for a job description.

1. Work closely with subject matter experts (SME's) to identify the business process needs of customer departments to gain an understanding of the department's operations, systems, and business functions; gain input from stakeholders on information needed for changes or enhancements, including reporting and analytic needs; translating business requirements into detailed functional specifications and work with technical staff to create a design concept and technical documents to address those issues.
2. Evaluate on a continuous basis the applications used by Ramsey County departments to ensure they meet business needs, including workflow configuration changes, customization retrofit, and retiring customizations that are no longer needed; and gather and present information appropriately; ensure necessary modifications are made.
3. Establish a time frame for a scoping phase, design concept or project to be completed, set priorities for work to be done, work with department staff to gather information and make modifications to the concept or project; and review the final product with department staff to ensure it is functional and identify any needed modifications.
4. Create and execute test plans and / or test scripts to ensure the accuracy, integrity and usability of applications.
5. Participate in the evaluation and selection process for business solutions.
6. Identify department training needs; develop and update training plans and curricula; plan and execute recurring training programs for new and current employees including preparing and updating training guides and job aids.
7. Perform fact-finding activities in customer departments to determine if existing processes could be enhanced with software or web solutions; research new technologies including hardware, software and applications available to assist customers in meeting their business needs.
8. If assigned to a CCS application; provide application functional support to enable and fully exploit application capabilities and functionality while driving and supporting business process change during system implementations, upgrades, new component rollout, or routine maintenance. Resolve functional service tickets assigned by the IS Service Desk.
9. Act as liaison between customers and the CCS Application Program. Research and find solutions to identified problems; monitor status of open issues; collaborate with technical and vendor teams; provide access control functions; develop low to medium complexity queries.

(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position's management approved work schedule is required.)

ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8, 9.

Education: Bachelor's degree in Public Administration, Business Administration, Information Technology, or a related area.

Experience: Three years of experience as a functional analyst/business analyst/system analyst or related areas. Experience with business applications requirements; gathering, supporting, and researching IT hardware and software vendor products for solutions. Experience developing needs assessments and request for information and proposal requirements for business applications.

Substitution: With respect to application assignments, understanding of clinical health care processes related to the relevant CCS systems gained through work experience in clinical medical, behavioral health or social services operations may substitute for up to one half of the experience requirement on a one year for one year basis.

A master’s degree in public administration, business administration, information technology, or a related area may substitute for one year of the required experience.

Certificate in Nursing Informatics may also substitute for six months of required experience.

Additional experience, beyond the minimum required, in functional analysis/business analysis/system analysis in related area that includes experience in building requirements, enterprise applications services, or relevant business processes may substitute for the education required on a one year for one year basis.

Certifications/Licensure: None.

Preferred Experience: Certification in project management, business analysis, process analysis and design, or other related discipline, such as PMP (Project Management Professional), CCBA (Certificate of Competency in Business Analysis). With respect to CCS application assignments, understanding of the business processes procedures as well as experience supporting CCS Systems and the methodologies, concepts and procedures used to support, update and enhance them. Certification in ITIL 4 and how principles impact technology support and incident management.

This examination process will consist of the following sections with each section weighted as indicated:

• Training and Experience Rating = 100%