Working Title: Manager of Financial Integrity

Job Class: State Program Administrator, Manager

Agency: Department of Employment and Economic Development

• Job ID: 81095
• Location: St. Paul
• Telework Eligible: Yes, may be eligible to telework up to four (4) days per week
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 10/18/2024
• Closing Date: 11/07/2024
• Hiring Agency/Seniority Unit: Department of Employment & Economic Development / Managerial
• Division/Unit: Paid Family & Medical Leave
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $40.26 - $58.20 / hourly; $84,062 - $121,521 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 220 - Manager/Unrepresented
• FLSA Status: Exempt - Executive
• Designated in Connect 700 Program for Applicants with Disabilities: Yes
  
  

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

About the Paid Leave Division:

Paid Leave is a new program launching in 2026. The program will provide partial wage replacement to Minnesota workers who are out of work due to a qualifying condition, such as a severe health condition that prevents them from working, or when they need time to care for a family member or a new child.

We are building a program that will be easy for every Minnesotan to use. We are engaging the people who depend on us—workers, employers, caregivers, and insurers—to learn from them and build the program around their needs. We are using modern service delivery and product practices to deliver the program.

The Paid Leave team has high standards and an unrelenting commitment to serving Minnesotans. It is a start-up environment without legacy systems or preconceived ways of working, so we have a unique opportunity to create human-centric processes and systems to deliver this new benefit to Minnesotans.

Position Purpose:

We’re seeking an experienced Manager to lead our Financial Integrity team. You’ll provide leadership and direction for Paid Leave payment services and employer services. The incumbent is responsible for process design, visibility, and overseeing the day-to-day activities of the payments process, ensuring on-time and accurate payments for approximately 7,000 unique payees weekly, amounting to $1.3 billion in annual payments. In addition, you’ll provide support to employers, including partnering with other agencies on employer exemptions to ensure accurate records and processing.

Operational Responsibilities:

• On-Time Payments: Active, daily management of payment processes to ensure accurate, on-time payments
• Reconciliation: Active management of accounts to ensure daily balancing
• Transparent Operations: Develop metrics, alerts, and reports to enhance process visibility, enabling quick problem-solving and remediation for any payment failures
• Employer Services: Serve as the Paid Leave point of contact with other agencies to support employer premiums and employer exemptions
• Continuous Improvement: Analyze themes or pain points in payment processes and recommend enhancements to policies, communication, processes, and systems
• Start-up Spirit: We’re building our team from the ground up. You bring a founder’s mindset and are excited to iteratively build your processes and technology from scratch
  
  

If you’re a leader passionate about execution excellence and making a difference in Minnesotan’s lives, we want to hear from you!

This position is telework eligible and is occasionally required to be on-site at the St. Paul office. Staff are provided with the tools and equipment to be successful in a virtual work environment and may telework from anywhere in Minnesota or a neighboring state. Please note, the telework policy could change with notice based on business needs.

This posting may be used to fill multiple positions.

Minimum Qualifications

Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

Four (4) years of experience* in a leadership position overseeing transactional payments processes at scale. Two (2) of those years must include direct people management experience, including performance management, coaching, mentoring, and developing staff.

• Bachelor's degree in Public Policy, Business, Finance, Accounting, or other closely related field as determined by the agency may substitute one (1) year of experience; master’s degree substitutes for eighteen (18) months of experience
  
  

Applicants that meet the above minimum qualification will be further evaluated on the following:

• Experience designing new payment processes or improving existing payment processes
• Ability to measure and meet operational service level agreements
• Experience working with internal and external stakeholders
• Ability to identify and solve root causes to eliminate reoccurring issues
  
  

Preferred Qualifications

• Knowledge of the principles and current concepts in payment operations and enabling technology, including Automated Clearing House (ACH) and debit cards
• Experience with cash management and account reconciliation
• Experience partnering with Product Managers to translate your vision into functional and technical requirements
• Ability to develop a measurement plan with clear metrics and scorecards to accurately depict the health of your business processes and direct your attention to top priorities
• Ability to work in a start-up environment where roles will evolve over time based on the needs of the organization
  
  

Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:

• Criminal Background Check
• Employment Record Review (current and former State employees only)
• Employment Reference Check
• Conflict of Interview Review
• Driver’s Record Check
  
  

The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S.

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Connect 700 Program

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Talent Acquisition at talent.acquisition.deed@state.mn.us.

Veterans

To be considered with Veteran's Status, you MUST indicate this on your application and submit a copy of your DD-214 form and other required documentation to talent.acquisition.deed@state.mn.us by the closing date.

Recently Separated Veterans (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview.

Certain Disabled Veterans: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a non-competitive basis.

See the above links for criteria and eligibility.

Current State Employees

• Please apply via Self Service.
  
  

Contact

If you have questions about this position, contact Timothy High at timothy.high@state.mn.us.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth
  
  

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being
  
  

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
  
  

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
  
  

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.

The Department of Employment and Economic Development is an equal opportunity, affirmative action, and veteran-friendly employer, and encourages all qualified candidates to apply for job opportunities. If you are an individual with a disability who needs assistance or cannot access the online job application and search tools, please contact Karen Lilledahl at Karen.Lilledahl@state.mn.us. Please indicate what assistance is needed.