Consultant- Deployment and Service

General Mills

General Mills

powai, mumbai, maharashtra, india
Posted on Friday, September 1, 2023

Job Description

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.

Job Overview:

General Mills India team virtually caters to multiple plants, warehouses and several business teams / groups in US. The primary role will include leading the Service management process along with Replenishment & Network management responsibilities.

  • The individual will work on identifying & communicating potential risk/opportunities that impact divisional case-fill targets while assessing the impact on Inventory/Transportation/Warehousing Costs. The Lead will collaborate with other planning teams (Demand/Supply) to proactively call-out service risks and minimize the impact on overall case-fill targets.

Incumbent will be responsible for Replenishment of inventory in network for a specific business along with SPOC responsibilities of particular CSF/Overflow/Age of the region/OU  his/her manager is accountable for.




of Time

Process excellence:

§  Service Lead

o    Provide regular communication updates on key performance metrics (case fill goals, service issues,etc) to the business stakeholders

o    Work proactively with the Logistics Planning (Demand/Supply) and Network Operations team (transportation/warehousing) to identify current/future service risk, potential impact and communicate broadly to the appropriate stakeholders

o    Populate weekly service sheet working with India deployers, schedulers and demand planners & Lead divisional Service meetings across the India-US Logistics teams

o    Ensure meeting follow-ups, clearly identifying ownership and accountability of service-related issues with respective stakeholders

o    Identify root cause issues for service trends

o    Participate in divisional business meeting ( across India/US )

o    Collaborate across supply chain teams ( DP, Scheduling, Customer service, Warehousing, Transportation, Plants etc. ) to identify and implement implement information and production flow improvements

o    Develop knowledge and expertise in General Mills planning systems ( SAP APO, Inventory Analust, Terra DS etc. )

o    Send inventory report for prioritization process

§  Distribution Planning

o    Develop Distribution plans for North America GMI Operations by working with the Supply Chain Planning systems (SAP ERP, APO etc.)

o    Ensure smooth supply chain execution for the assigned SC processes by meeting and exceeding KPI metrics (ex-Inventory DOS etc.) while optimizing overall SCM costs

o    Identify SAP enhancement opportunities to overcome operational challenges

§  CSF/Plant SPOC

o    Act as a Single Point Of Contact from Deployment for Plant Planners for an assigned Overflow / CSF

o    Update Load Levelling tool on rotational basis and send communication to Deployment team

o    Assess the site situation with the help of various tool (Tableau, IPD) / Information (upstream / other  Replenishment calls) and inform about the same in Load Levelling huddles

o    Provide Load prioritization or build loads based on outbound capacity

o    In event of CSF Gridlock situations, work with deployers & transportation team to spread / cancel / divert loads.

o    Review initialized requistions going into assigned CSF to identify SKU’s with high DOS, that needs postponement upstream hold or overflow strategy

Continuous Improvement:

o    Build Architectural solutions through Automation, Standardization, Lean approach etc.

o    Build sustainable and order winning solutions for the problems

o    Collaborate across with various team to implement defined solutions

o    Develop and implement repeatable and scalable models

o    Perform external competitive benchmarking and analysis.

Lead Cost savings initiatives

Ensure 100% compliance against the practices i.e. training, documentation and reporting

Lead ideation and drive implementation to deliver to site goals

Develop sustainable tools for the capabilities

Train and Coach team members

Support around Weekly Direction Setting (WDS)


of Time

Continue Professional Career Development

-          Participate in formal Logistics training

-          Leveraging Future skills & Supply chain university platform to explore the emerging technologies & enhance Supply chain skills.

-          Participate in Supply Chain Competencies Training

-          Develop Goals and Objectives for the Fiscal Year


of Time

Organizational Effectiveness

-          Conduct knowledge sharing sessions for the team

-          Identify collaboration opportunities across sub groups and beyond Deployment team

-          Share best practices / learnings with SME’s

-          Support Manager and Senior Consultant in the development of new capabilities



Minimum Degree Requirements:   


Preferred Degree Requirements:   


Preferred Major Area of Study:

Operations / Supply Chain

Preferred Professional Certifications:

APICS – CSCP, PMP,SAP certification (Functional)



Minimum years of related experience required:

6 years of relevant Supply Chain experience or 2 years of North America deployment experience compulsory.

Preferred years of related experience:

8 Years


Specific Job Experience or Skills Needed

  • In depth knowledge of SAP – MM Module and SAP APO
  • Demonstrated Strong Project Management skills
  • Characteristics of a forward thinker and self-motivator that thrives on new challenges and adapts quickly to learning new knowledge
  • Strong Continuous improvement mindset
  • Ability to gather, visualize and analyze data
  • Strong analytical skills to draw inference and provide meaningful insights
  • Ability to translate Business information into actionable information
  • Excel and analysis skills (i.e., skilled at pivot table, charts / graphs, macros, solver, queries, mathematical functions etc.)
  • Strong mathematical skills. Statistical skills will carry additional weightage
  • Exposure / experience of working with various Supply Chain tools and Reporting tools ( Inventory Analyst, Tableau etc.)
  • Ability to benchmark / conduct external research for the capability and process
  • Ability to execute, multi-task and deliver on commitments
  • Can prioritize and complete multiple tasks on tight deadlines
  • Ability to coach team members on functional insights and concepts
  • Ability to connect the dots and navigate through ambiguous situations
  • Excellent understanding of Supply Chain concepts, inventory management concepts and tools.
  • Proven self-management and time management skills
  • Excellent communication (verbal & written) and presentation skills
  • Proactive and solution oriented approach along with ability to influence
  • Critical thinking ability to understand granularity of the situation / problem
  • Sound Decision making ability
  • Ability and agility to navigate through change


Competencies/Behaviors required for job

  • Workplace and Leadership competencies:
    • Problem solving and decision making
    • Team work and collaboration
    • Accountability and responsibility
    • Customer focus (internal & external)
    • Planning and organizing
    • Enabling technology
    • Collaboration
    • Innovation


  • Academic competencies:
    • Math, statistics and analytical thinking
    • Applied science and technology
    • Supply chain fundamentals
    • Reading and writing for comprehension
    • Foundations of business management


  • Personal effectiveness competencies:
    • Integrity
    • Continuous learning
    • Effective communication
    • Interpersonal skills
    • Creativity

Additional Information

Experience of working in supply chain of consumer-packaged goods company (especially MNC) preferred

Shift: 3.30 pm - 12.30 am


We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.