Company

Federal Reserve Bank of St. LouisThe Learning Operations Manager will lead a team of operational analysts and producers who are responsible for the innovation, execution, and maintenance of Supervision Learning’s content delivery channels, specifically the Rapid Response® and podcast programs. The Rapid Response® program has supported the Supervision business line for more than fifteen years and is recognized as a “just-in-time” communication and information sharing platform utilized by System leaders, subject matter experts, and the Board of Governors. Podcast programming allows learners across the System to learn through storytelling; uniquely designed shows deliver compelling content on topics of interest both within and outside of the Supervision business line. In addition, the Learning Operations Manager will have shared responsibility for the administration of operational components of Supervision Learning courses. Supervision Learning is a national, virtual team that supports the Federal Reserve System Supervision examiner training programs.

You will be part of national Supervision Learning, which is comprised of staff from all 12 Reserve Banks and the Board of Governors, operate virtually and meet periodically in person. Our custom learning solutions use leading-edge technology and range from quick-to-market deliverables to comprehensive training curricula. Our team works in a collaborative environment, and we value creativity and new ideas. We have an experienced and diverse team that includes instructional designers, subject matter experts, and project managers. We believe in respect, learning, and teamwork. Learning Operations focuses on the delivery of learning solutions that address knowledge gaps and the soft skills necessary for staff to serve in supervisory roles. You will support the Federal Reserve System need to deliver supervisory messages while creating efficiencies through national deployment of those messages. You will report to the Assistant Vice President.

Responsibilities

• Participate on a virtual team of strategic leaders, project managers, instructional designers, analysts, and producers to support learning solutions that address identified developmental needs.
• Lead the operational components of our Supervision Learning virtual and in-person courses, including ongoing learner support and communications with Reserve Bank learning staff.
• Build and coach an effective team through engaged performance management and career development conversations.
• Partner with stakeholders to use business experiences, relationships, and available data to deliver content via multiple delivery channels.
• Oversee the intake of new Rapid Response requests, recognizing the priority and optimal solution for quick to market delivery of content to staff.
• Utilize and improve the processes that support Learning Operations programs’ execution, improving the presenter, host, and audience experience.
• Engage and drive learning technology innovations to recognize opportunities where technologies can enhance and evolve the learner’s access to real-time information.
• Maintain program content to ensure assets remain relevant and accurate.
• Partner with the Cross Portfolio Supervisory Content Coordinator to support the Cross Portfolio Learning Advisory Group by influencing agendas, presenting reports, and taking action on follow-up items.
• Interact with partners throughout the System to ensure needs are met through Learning Operations programs.

Qualifications

• Bachelor’s degree or commensurate experience
• 5 years related experience, including 3 years managing or influencing teams
• Knowledge of bank supervision and regulation industry or equivalent experience
• Knowledge of learning environments and technological solutions and platforms that support curricula delivery and learner experiences
• Swift and decisive decision making in ambiguous, fast-changing situations
• Set clear business and developmental goals, manage performance expectations, and drive desired business results
• Proven ability to deliver difficult messages
• Build cross-team relationships
• Candidates with less experience may be considered at a lower job grade or salary
• Must be located within or willing to relocate to St. Louis

Total Rewards

Bring your passion and expertise, and we'll provide the opportunities to challenge you and propel your growth—along with multiple benefits and perks that support your health, wealth, and life.

Salary: 100,000 – 130,000

In addition to competitive compensation, we offer a comprehensive benefits package all brought together in a flexible work environment where you can find balance:

• Medical (4 options), Prescription, Dental (3 options), and Vision Insurance with no waiting period
• 401k/Thrift Plan with generous employer match
• Employer-funded Pension Plan
• Paid Vacation/Sick Time & Holidays
• Flexible Spending Accounts and Healthcare Spending Accounts
• Flexible Work Schedule available in most departments
• Life Insurance and Long Term Disability Insurance
• Tuition Reimbursement (undergraduate and graduate)
• Parental Leave
• Free onsite 24/7 Fitness Center including training classes, and locker room / shower facilities
• Onsite Cafeteria & Coffee Shop
• Additional Convenience Benefits, Discounts and More…

At the Federal Reserve Bank of St. Louis, we are committed to a strong and resilient economy for all. We prioritize inclusion and strive to be a workplace where all employees can thrive. Learn more about Bank’s culture.

The Federal Reserve Bank of St Louis is an Equal Opportunity Employer.

This position requires access to confidential supervisory information (CSI) and/or Federal Open Market Committee (FOMC) information. Access to CSI and FOMC information is limited to U.S. citizens, lawful permanent residents, individuals who meet the definition of “protected individual” under 8 U.S.C. § 1324b(a)(3), and certain other nonimmigrants. All non-U.S. citizens authorized to access CSI and/or FOMC information must sign a declaration of intent to expeditiously become a U.S. citizen when eligible.

All employees who require access to CSI and/or FOMC information are subject to periodic background investigations and must comply with all applicable information handling policies.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Supervisory/Management

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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