IT Product Support Associate

Federal Reserve Bank of Minneapolis

Federal Reserve Bank of Minneapolis

IT, Product, Customer Service
Multiple locations
Posted on Wednesday, May 29, 2024


Federal Reserve Bank of New YorkWorking at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems.
The Bank believes in work flexibility to balance the demands of work and life while also connecting and collaborating with our colleagues in person. Employees can expect to be in the office a couple of days per week as needed for meetings and team collaboration and should live within a commutable distance.

What we do:

Enterprise Support (ES) / Operational Support for Open Markets activities.

Provide production support to ensure Open Market Operations are completed timely and accurately. Ensure all critical external and internal facing postings are published within the required “Service Level Agreements” as defined by the Markets business area. These postings include critical Reference Rates as well as Auction Results and Announcements. Ensure all supporting and interfacing applications are ready for business by perform manual health checks and/or monitoring system generated alerts.

Coordinate with National IT on matters of shared infrastructure, system processes and end-user technologies across the System to ensure seamless delivery and support. Collaborate with Enterprise Platforms and Capabilities (EPC) and Enterprise Architect (EA) to achieve standard infrastructure capabilities/products, infrastructure engineering, provision, and deployment of infrastructure components. Oversee infrastructure and operations support processes to ensure stability and continuous improvement of the production environments. Manage full life cycle of End-User technology. Cultivate and maintain excellent relationships with service providers and vendors.

Outcomes will include modified support model for agile delivery and cloud adoption. On-demand infrastructure provisioning to support rapid application change and infrastructure scaling using agile and programmable infrastructure. Improved speed and flexibility by becoming more nimble and better leveraging vendors. Scalable, flexible workplace technologies and efficient change practices adapt to the nature of work being performed, driving greater asset use and productivity.

You will report to the ES Ops IT Support Leader.

Your role as IT Product Support Associate:

You will provide support and maintenance for business applications and products used throughout the Bank and in close alignment with other functions. The IT Product Support Associate will deliver various services supporting the production environment including ongoing support, business continuity, vulnerability management, and deployment and implementation services. You will:

  • Leverage subject matter expertise for specific applications to provide first level support and maintenance for business applications in the production environment on a 24x7 basis.
  • Collaborate with teams for initiatives related to the support of new or existing business applications.
  • Collaborate on the resolution of vulnerabilities in the production environment identified by security teams.
  • Engage with Incident Management teams to resolve issues in the production environment. Contributes to the identification of remedial actions and steps to avoid reoccurrence.
  • Collaborate with teams/squads to implement and release applications, platforms, and services into multiple environments; contributes to defining ongoing support and oversees specific initiatives.
  • Provide non-functional requirements for new and existing applications, platforms, and services.
  • Review the preparation of written materials used in the support of business applications such as run books and SAFR documents; ensures accuracy and completeness.
  • Collaborate with teams on discussions around strategic discussions on the method of engagement with squads and proposes adjustments to support services.

What we are looking for:

  • Foundational or Demonstrated experience working on technical support teams across multiple environments.
  • Foundational or Demonstrated knowledge of technology tools used in the monitoring and testing of business applications.
  • Foundational / Basic experience with application migration experience from on prem to cloud, AWS and/or MCP/Azure certifications, Terraform, and Jenkins.
  • Foundational / Basic cloud skills and knowledge around EKS/ECS, ELMA, DB Services, etc.

Salary Range: $116500 - $158000 / year

We believe in transparency at the NY Fed. This salary range reflects a variety of skills and experiences candidates may bring to the job. We pay individuals along this range based on their unique backgrounds. Whether you’re stretching into the job or are a more seasoned candidate, we aim to pay competitively for your contributions.

Our Touchstone Behaviors—Communicate Authentically, Collaborate Inclusively, Drive Progress, Develop Others, and Take Ownership—help shape the culture of the Bank. They also provide a shared language for how we work together and achieve success, and they set clear expectations for leading with impact at every stage of your career with us. Learn more.


Our organization offers benefits that are the best fit for you at every stage of your career:

  • Fully paid Pension plan and 401k with Generous Match
  • Comprehensive Insurance Plans (Medical, Dental and Vision including Flexible Spending Accounts and HSA)
  • Subsidized Public Transportation Program
  • Tuition Assistance Program
  • Onsite Fitness & Wellness Center
  • And more

The New York Fed expects its employees to perform their duties with honesty, integrity, and impartiality, and without improper preferential treatment of any person. Learn more about our code of conduct and conflicts of interest rules.

The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, pregnancy, or military service.

We value accessibility for all candidates and are happy to provide an accommodation or assistance. Please email us at ny.leaves@ny.frb.org and we’ll be glad to help. Please note, this is a dedicated e-mail box designed exclusively to assist applications with accommodation requests in relation to our recruiting process. All other inquires including the status of applications will not receive a response from this e-mail box.

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

This position requires access to confidential supervisory information (CSI) and/or Federal Open Market Committee (FOMC) information. Access to CSI and FOMC information is limited to U.S. citizens, lawful permanent residents, individuals who meet the definition of “protected individual” under 8 U.S.C. § 1324b(a)(3), and certain other nonimmigrants. All non-U.S. citizens authorized to access CSI and/or FOMC information must sign a declaration of intent to expeditiously become a lawful permanent resident and thereafter a U.S. citizen when eligible.

Full Time / Part Time

Full time

Regular / Temporary


Job Exempt (Yes / No)


Job Category

Information Technology

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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