Systems Engineer - Jira Administrator

Federal Reserve Bank of Minneapolis

Federal Reserve Bank of Minneapolis

Software Engineering
Chicago, IL, USA
Posted on Tuesday, April 9, 2024


Federal Reserve Bank of ChicagoThis position is responsible for implementing enhancements to the Federal Reserve Bank of Chicago (FRBC) computing environment, including programming, installation, and solutions engineering. Responsibilities include utilizing technical knowledge to plan, design, and implement infrastructure enhancements and problem resolution for department and customers. May provide work direction and assignment as well as training to lower-level employees.

The level of work required is considered intermediate and staff must be able to work under general supervision. This job does not have any direct reports.
  • Supports moderately complex day-to-day operations and engineering activities including, but not limited to application, software, and infrastructure as a service.
  • Responsible for the reliability, performance, recoverability, and security of middleware, applications and various FRBC software products running on Linux and Windows servers.
  • This position is primarily responsible for the day-to-day operation of the Atlassian Collection of Application and tools, Bitbucket, and JIRA
  • Investigates, troubleshoots, and resolves issues within the computing environment.
  • Analyzes, defines, develops, and implements new and existing system and server requirements.
  • Researches, designs, evaluates, and recommends hardware and software enhancements for the server and middleware environment to management Installs, configures, administers, and maintains hardware and software enhancements for the server and middleware environment.
  • Implements and maintains system standards, processes, and security specifications Collaborate with cross-functional teams across organization, gather requirements to develop, and deliver custom templates, workflows (automation) using Atlassian products.
  • Develop custom templates in JIRA to manage projects, Epic’s, issues/tasks for entire organization Design, develop, and administer Atlassian products, not limiting to deploying custom plugins for JIRA as well as evaluating plugins from marketplace.
  • Install and maintain Atlassian infrastructure for High Availability. Setup load balancers for Scaling the application on-Demand along with configuring the Firewall and Network Security features for the Server.
  • Implements, operates, monitors and tests middleware performance for potential bottlenecks, identifies possible solutions, and works with developers to implement fixes.
  • Creates and reviews test documentation for moderately complex servers and systems.
  • Writes and maintains custom scripts to increase system efficiency and lower the human intervention time on any tasks.
  • Participate in team on-call rotation.

Your Background

  • Bachelor's Degree in Computer Science, Information Systems or other related field or equivalent work experience
  • 2+ years of direct experience supporting Atlassian Data Center Collection of Applications (JIRA, Bitbucket, CROWD, & Ad-ons)
  • Possesses and applies both specific and broad knowledge of principles, practices, and procedures of the field of specialization to complete assignments
  • Working knowledge of one or more of the following: Linux, Microsoft Windows
  • Knowledge of any of the following: Atlassian Data Center Collection of Applications (JIRA, Bitbucket, CROWD, & Add-ons), Software as a Service (SaaS)
  • Basic knowledge and experience in scripting Python, automation, and architecture of server and middleware environments

What we offer

  • Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym, and subsidized cafeteria.
  • A continuous learning environment with opportunities to gain new skills and grow your career.

Additional Requirements

  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
  • This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take approximately two months to be completed. The screening covers areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well.
  • As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank’s ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities, and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.

Full Time / Part Time

Full time

Regular / Temporary


Job Exempt (Yes / No)


Job Category

Information Technology

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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