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Law Enforcement Unit - Communications Center Operator

Federal Reserve Bank of Minneapolis

Federal Reserve Bank of Minneapolis

Marketing & Communications
Richmond, VA, USA
Posted on Tuesday, September 12, 2023

Company

Federal Reserve Bank of RichmondWhen you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with a dynamic and diverse team of mission-driven professionals to strengthen and protect our economy and our communities.

Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more. All brought together in a flexible work environment where you can truly find balance.

About the Opportunity

The Law Enforcement Unit has an immediate opening for a Communications Center Operator in Richmond, Virginia. In this civilian role and under minimum supervision, you will simultaneously operate a multi-channel radio console, multi-line telephone, life-safety systems (fire, security, access control) and other computer systems efficiently and with strong customer service orientation. This role will also be responsible for receiving and disseminating critical information from various sources and maintaining radio contact with law enforcement officers to monitor response, progress and any needed support. The Communications Center is a 24/7 365 operation and candidates must be flexible in their availability to work 40+ hours a week in any shift capacity on any day of the week.

What You Will Do:

  • Answer, evaluate, and prioritize incoming telephone calls, effectively communicating with callers to obtain information needed to prioritize dispatching law enforcement officers and/or communicate information to other bank resources.

  • Monitor critical life-safety alarm systems and telephones, including fire, medical, intrusion detection, access control and suspicious activity.

  • Maintain close contact with law enforcement officers and communicate with other department staff and management via radio, telephone or computer.

  • Communicate with other criminal justice agencies, fire departments and EMS agencies via telephone.

  • Retrieve information from various resources in response to queries from law enforcement, bank staff and the public.

  • Input, update, request, transmit and query information from a variety of law enforcement databases for information, wants/warrants, intelligence, driver’s license and vehicle information, etc.

  • Read/interpret maps, building layouts, basic fire system designs for law enforcement, other responders and the public, when applicable. Interpret location of calls for service in and around Federal Reserve facilities (as necessary) or law enforcement, from descriptions received on the radio or telephone; when appropriate, route calls or information to external agencies.

  • Prepare and distribute (radio, computer or hardcopy) urgent and routine law enforcement bulletins (BOLO) and information.

Qualifications:

  • Possess a high school diploma or GED.

  • Prior public safety or security dispatch experience preferred.

  • Type at least 25 net words per minute.

  • Working knowledge of communications center procedures and operations; advanced knowledge of various computer systems and operations preferred.

  • Possess the ability to memorize, retain and recall basic emergency information and law enforcement communication terminology; able to multitask, organize, prioritize and adapt to constantly changing situations with ability to adapt quickly.

  • Must be able to read, understand and interpret moderately difficult to complex written information (procedures, directives, dispatch instructions, layouts/maps, etc.)

  • Proven ability to establish, develop and maintain effective working relationships in a confined area for extended periods of time; maintain emotional control and work effectively during emergencies, crisis situations or extremely stressful situations; work independently, often under minimal supervision.

  • Must meet the requirements set forth by the Virginia State Police to obtain and maintain certification as a NCIC/VCIN operator and maintain all certifications and qualifications to operate all computer systems within the Law Enforcement Communications Center.

  • Must complete initial and in-service Communications Operator training and any required bank/department training.

  • May work extended hours.

  • Flexibility to work any shift within a 24/7 operation.

Discover the Reason Why So Many People Love It Here!

When you join the Richmond Fed, not only will you find a challenging and purposeful career, you’ll also have access to a wide range of benefits and perks that support your health and wealth, including:

  • Great medical benefits

  • Pension and 401(k) with employer match

  • Paid time off

  • Tuition reimbursement

  • Employee resource networks

  • Paid volunteer leave

  • Flexible work options

  • Onsite amenities that make working here fun!

Other Requirements and Considerations:

  • Candidates should review the Bank’s Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.

  • If you need assistance or an accommodation due to a disability, please notify rich.recruitment@rich.frb.org.

  • Employees who work at and/or visit another Federal Reserve entity or outside business as part of their job duties are required to comply with any onsite safety and health protocols of those organizations (including, but not limited to, requirements to vaccinate or test, mask, social distance, etc.).

  • Sponsorship is not available for this position.

  • Selected candidate is subject to special background check procedures.

  • The Communications Operator hiring range is $42,600 - $53,200, annually.

  • Salary offered will be based on the job responsibilities and the individual’s knowledge, skills, and experience as defined in the job qualifications/experience.

  • Applications are reviewed on a rolling basis.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

No

Job Category

Law Enforcement/Protection/Security

Work Shift

Third (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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