Manager, Credit Support

Federal Reserve Bank of Minneapolis

Federal Reserve Bank of Minneapolis

Customer Service
Multiple locations
Posted on Friday, May 26, 2023


Federal Reserve Bank of San FranciscoWhile the SF Fed is a Reserve Bank, we’re not what you might expect. We’re unreserved here. That means we seek new and diverse perspectives. We spark conversations and encourage debate. We build opportunity. We pursue careers that are true to ourselves. We are looking for people who want to help our country reach its full economic potential. When you join the SF Fed, you join a team of people working together to promote an inclusive economy that works for everyone. We empower our people to balance their life and work responsibilities. That’s why we offer a flexible hybrid work model that allows you to collaborate with office colleagues on some days, and work from home on others.

Supervision + Credit's (S +C) mission is to promote a safe, sound, and stable banking and financial system that supports the growth and stability of the U.S. economy and fair and transparent consumer financial services. S+C's Credit Risk Management (CRM) function provides short- and intermediate-term collateralized loans to depository institutions to help them meet seasonal and short-term liquidity needs. We also administer the Fed's Payment System Risk Policy, which addresses the risks that payment and settlement activity present to the financial system and to the Reserve Banks.

Our CRM team has an outstanding opportunity for a Manager, Credit Support to join our organization! Our ideal candidate has a solid background in financial services and banking, financial analysis, payment services, payment system risk and or banking supervision and a passion for leading and developing staff. Are you looking for leadership role that will give you a front row seat to how the Fed plays its integral role in the economy? If so, this could be the job for you!

In this important role, you will lead seven team members who conduct a broad range of operational activities. As their leader, you will be responsible for cultivating an impactful and inclusive environment, leading the day-to-day functions of operations, and providing effective and efficient leadership to ensure the unit’s operations are aligned with all appropriate Federal Reserve System (FRS) and department policies, procedures, and objectives. This position will also give you the opportunity to collaborate across a wide set of audiences from FRS peers to senior executives at financial institutions, where you’ll be representing the Reserve Bank and acting to ensure that decisions are made in the best interest of the FRS and the broader financial services industry.

Essential Responsibilities:

  • Ensure daily Credit Support operations are performed effectively and efficiently and are fully aligned with FRS guidance and standards.
  • Provide final approval on all reports produced by Credit Support team, which may include but is not limited to reconciliation reports, general ledger reports, overdraft reports, Board reports, legal agreements, and various filings.
  • Conduct audits of voice recordings and pledge files to ensure adherence to all applicable requirements and regulations.
  • Participate in FRS workgroups, and other initiatives, to ensure the District’s viewpoints and interests are appropriately considered.
  • Represent the District on FRS projects and initiatives as needed and appropriate; in particular, serve in lead role on work groups oriented around business continuity processes and credit management systems.
  • Provide appropriate guidance, instruction, and mentorship to team members, and ensure team members fully understand performance expectations.
  • Support the staff by making sure they receive appropriate technical and on-the-job training and are appropriately cross trained to support the group’s broader succession planning efforts.
  • Work collaboratively with team members to ensure their career development needs are supported.


  • Bachelor’s degree in banking, finance or other related field or equivalent experience.
  • Requires seven or more years of proven experience in banking, financial industry, or banking supervision, or an equivalent combination of education and experience.
  • Requires five or more years of experience in managing or leading teams.
  • Leadership skills including the ability to influence others, collaborate effectively, and demonstrate accountability.
  • Sound understanding of payment systems and bank operations.
  • Familiarity with internal risk controls.
  • Familiarity with Uniform Bank Performance Report (UBPR).
  • Proven ability to work collaboratively in a team environment, sharing information and working together toward a common goal.
  • Strong organizational and time management skills to meet competing deadlines.
  • Flexible and able to quickly adapt and react to situations as they arise.
  • Desired to understand and support staff’s day-to-day functions, and to provide mentorship and assistance where needed.
  • Exceptional writing and verbal communication skills and strong proficiency with MS Office products (MS Teams, Word, Excel, Access, SharePoint and PowerPoint) to assist in streamlining workflow processes.
  • This position requires access to confidential supervisory information, which is limited to “Protected Individuals.” Protected Individuals include, but are not limited to, U.S. citizens and U.S. nationals, U.S. permanent residents who are not yet eligible to apply for naturalization, and U.S. permanent residents who have applied for naturalization within six months of being eligible to do so or who will sign a declaration of intent to apply for naturalization before they begin employment.

Helpful, not required qualifications:

  • Familiarity with specific applications used in the department, such as ARC (Accounts, Risk & Credit), CMS (Collateral Monitoring System), ABS (Account Balance Services) and EASy (Enterprise Accounting System).


Base Salary Range: SF Min: $122,600 Mid: $159,100 Max: $195,700 (Location: San Francisco)

Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographic and other market data.

At the Federal Reserve Bank of San Francisco, we offer a wonderful benefits package including Medical, Dental, Vision, Pretax Flexible Spending Account, Paid Family Leave Care, Backup Child Care Program, Pretax Day Care Flexible Spending Account, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and an unheard-of Retirement / Pension.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

At the SF Fed, we believe in the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve. The SF Fed is an Equal Opportunity Employer.

Full Time / Part Time

Full time

Regular / Temporary


Job Exempt (Yes / No)


Job Category

Credit Risk Management

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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