Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Deployment Project Manager (m/f/d) to be part of making this happen.

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.

About the Role:

As a Deployment Project Manager (m/f/d) within Customer Success, you will work closely with both Customers, Partners, and our Security Services team to help drive implementations of the Arctic Wolf Services. You are creative and a self-starter – always looking for ways to improve processes and create a better customer experience for our Partners and Customers. Responsibilities include monitoring workflow amongst the team and ensuring project delivery and quality standards are met.

Primary Responsibilities and Duties:

• Create and maintain project plans, track customer requirements, and translate customer/partner requests into project deliverables.

• Assist Professional Services Engineers to manage technical project milestones for implementing Arctic Wolf services from close of sale through customer validated installation of service.

• Work closely with our sales team to gather and document customer expectations and requirements to ensure successful deployments.

• Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement.

• Facilitate and/or conduct meetings with clients to ensure project milestones are being hit.

• Ensure quality standards and metrics are being consistently applied in the implementation of projects.

• Weekly status updates for implementation Projects in progress.

Key Skills:

• 3 to 5 years of Project Management experience

• Fluent in German and English

• Bachelor’s degree, or combination of education and relevant experience

• CAPM or PMP Certification

• Experience developing processes and managing projects in a technology-based service organization desired

• Aptitude for technology knowledge, spreadsheet, and Salesforce utilization; previous experience with project management tools

• Fanatical devotion to customer service, business quality, and data security

• The ideal candidate thinks out-of-the-box and energizes others with passion, quality, and commitment.

• Excellent organizational skills and written/oral communication skills

• This position is can be based remote, Germany or in our office in Frankfurt

• Must have the ability to be flexible and work in a rapidly changing environment

• Previous customer facing experience

Our offer:

• Our team, the pack: We offer an international, diverse and inclusive work environment and live positive – in and out of the office

• Company shares for everyone: Our attractive salary package includes company shares so that every employee has a direct stake in our success

• Remote Work Opportunities: Arctic Wolf has always sought the best talent we can find, and is open to have employees work remotely when it is the right fit. We offer mobile working where possible. Some employees work 100% remotely others hybrid. Few are always in the office

• Further development: We support employees with regular training and certifications. We support professional development and promote internal employees – in our fast-growing company there are great opportunities for advancement

• Regular social events, including our legendary Arctic Wolf parties

• Flexibility for work and free time: We have trust working hours that offer our wolves the greatest possible flexibility. For free time, we offer our 30 days of vacation as well as additional days off, including sabbaticals

Our Values: