Provisioning Technician
Arctic Wolf
Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.
Our mission is simple: End Cyber Risk. We’re looking for a Provisioning Technician to be a part of making this happen.
Position Overview and Objective
The Provisioning Technician supports the hardware needed to deliver and maintain a quality service for our clients.
Primary Responsibilities and Duties
Execute the Provisioning function, work with internal and external stakeholders to deliver all key functions.
Issues resolution and provide guidance to other team members.
Highly organized and attention to details is a MUST for this position
Hardware lifecycle, provision, ship, maintain/refurbish and decommission/retire
hardware.
Support the platform and maintain documentation relating to Hardware provisioning
Manage inventory and shipping out the provisioned hardware to customers
Respond to all issues and help fix them in a timely manner following the AWN request
Key Skills
Effective verbal and written communicator
Hardware and technology savvy
Process oriented
Takes hands on ownership
Highly organized with strong detail orientation
Adept at work automation tools
Computer literacy
Key Competencies
Basic understanding of hardware components and their functions
Basic knowledge in Networking and trouble shooting
Time management
Minimum Qualifications
2 + years directly related experience
High School diploma or GED /Some prior technical education
Preferred Qualifications
College Diploma
Environment and Physical Demands
Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.
Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.
If located in a company office, often requires the mobility to physically navigate the space.
In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations.
May include moving or lifting of 25 pounds or less (e.g. office chair, reams of paper)
About Arctic Wolf
At Arctic Wolf we’re cultivating a collaborative and productive work environment
that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named a Great Place to Work - Canada (2021-2024), and on the list of Best Workplaces in Technology (2024) in Canada. As well as on Fortune’s Best Place to Work for Millennials (2023) and Top Technology Workplace (2024) lists.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive compelling compensation and benefits packages, including:
Equity for all employees
Flexible time off, paid volunteer days, and paid parental leave
Enhanced maternity leave and fertility support services
RRSP matching program
Robust Employee Assistance Program (EAP) for mental health services
Training and career development programs
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.
Security Requirements
Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Must pass a criminal background check and an employment verification as a condition of employment.
This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.