Deployment Project Manager

office-based, Newcastle/UK

About Us The unicorn company Arctic Wolf was founded in the USA in 2012 and is a leader in security operations in an exciting and fast-growing industry - cybersecurity. Our commitment to customer and employee satisfaction, combined with a stable track record characterised by doubling our sales and employee numbers for five consecutive years, have made us an industry leader. In April 2021, we decided to expand globally with the goal of providing companies worldwide with first-class protection. Arctic Wolf is therefore a global leader in security operations, delivering the first cloud-native security operations platform to end cyber risk. Powered by threat telemetry spanning endpoint, network, and cloud sources, the Arctic Wolf® Security Operations Cloud ingests and analyses trillions of security events each week to enable critical outcomes for most security use cases. The Arctic Wolf® Platform delivers automated threat detection and response at scale and empowers organisations of any size to stand up world-class security operations with the push of a button.Our mission is simple: End Cyber Risk. We’re looking for a Deployment Project Manager to be part of making this happen.

About the Role:

As a Deployment Project Manager within Customer Success, you will work closely with both Customers, Partners, and our Security Services team to help drive implementations of the Arctic Wolf Services. You are creative and a self-starter – always looking for ways to improve processes and create a better customer experience for our Partners and Customers. Responsibilities include monitoring workflow amongst the team and ensuring project delivery and quality standards are met.

As a Project Manager, you will:

• Create and maintain project plans, track customer requirements, and translate customer/partner requests into project deliverables.
• Assist Professional Services Engineers to manage technical project milestones for implementing Arctic Wolf services from close of sale through customer validated installation of service.
• Work closely with our sales team to gather and document customer expectations and requirements to ensure successful deployments.
• Be an advocate for positive change and improvement within the organisation by identifying and communicating the compelling needs for change/improvement.
• Facilitate and/or conduct meetings with clients to ensure project milestones are being hit.
• Ensure quality standards and metrics are being consistently applied in the implementation of projects.
• Weekly status updates for implementation Projects in progress.

Who You Are:

• Bachelor’s degree, or combination of education and relevant experience
• 3 to 5 years of Project Management experience
• CAPM or PMP Certification
• Experience developing processes and managing projects in a technology-based service organisation desired
• Aptitude for technology knowledge, spreadsheet, and Salesforce utilisation; previous experience with project management tools
• Fanatical devotion to customer service, business quality, and data security
• The ideal candidate thinks out-of-the-box and energises others with passion, quality, and commitment.
• Excellent organisational skills and written/oral communication skills
• Must have the ability to be flexible and work in a rapidly changing environment
• Previous customer facing experience

Why Arctic Wolf?

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We offer all wolves a compelling compensation and benefits packages, including 28 days per year annual leave, 8 bank holidays, paid time off to volunteer together with a comprehensive private medical and life insurance, pension, and company equity shares. Also, we want to ensure all employees to have a good work-life balance offering a robust Employee Assistance Programme, professional career progression and so much more! Come join the Pack during this exciting time of rapid growth where every employee makes a difference, and their contributions are recognised and rewarded.