Our mission is simple: End Cyber Risk. We’re looking for an IT Endpoint Administrator to be a part of making this happen.

Location: Eden Prairie, Minnesota, USA or Waterloo, Ontario, Canada (Hybrid role, 3-days a week in office)

About the Role

The IT Endpoint Administrator will maintain knowledge of Apple and Windows OS, as well as mobile device technologies in use and acts as an escalation point for both the IT support and Infrastructure teams. This position is responsible for assisting the Endpoint team members in Arctic Wolf’s ongoing endpoint MDM strategy. Areas of responsibility include updating existing policies, documenting, and maintaining repeatable and reusable standard operating procedures and practices. This position will assist with development, deployment and management of the cloud MDM systems for multiple operating systems. This position requires Jamf administration, as well as having experience with Windows management applications.

Responsibilities

• Operate, maintain, and provide consultation for a wide variety of operating systems (Windows/macOS) as well as mobile devices.

• Review and update existing device management policies and profiles.

• Analyze and develop innovative resolutions for complex problems involving device deployment availability, and/or performance at the system level.

• Coordinate plans with key stakeholders and execute activities related to platform maintenance, disaster recovery, and software release management.

• Act as liaison and escalation point for IT support team tickets relating to endpoint configuration and troubleshooting, Support escalations from Service Desk queues.

• Follow and continually improve processes for the deployment, configuration, automating, and management of AWN owned endpoints, and related technology.

• Understanding mobile technology and alignment with customer requirements which includes Mobility, Cellular carriers, Wi-Fi infrastructure, government compliance, and Enterprise Directory integration.

• Create and implement Configuration change requests and associated documentation.

• Will assist in the organization of all asset and life cycle management of employee endpoint devices.

• Help and assist the Endpoint team in managing and tracking all endpoint devices in ServiceNow.

• Partner with other areas of IT such Access and Identity, Infrastructure and Service Desk to resolve open issues.

• Take direction from the IT Manager and the other Endpoint team members.

• Will be available for team on-call SWAT rotation for after-hours escalation and triage queues.

• Will be available and willing to work in a hybrid workplace (on-site 2-3 days a week).

• Ability to travel within US and Internationally.

• Other duties as assigned.

Who You Are

• Working knowledge of both JAMF Pro and or other MDM production environments with 1000+ endpoints

• Profile/Policy creation, scoping and deployment

• End Point/Mobile App acquisition and deployment

• Application repackaging, configuration, and deployment on desktop OS platforms.

• Understanding of OOB device deployment frameworks and workflows for Apple and Microsoft Autopilot

• Prior experience with volume app purchasing programs for Windows, macOS/iOS; especially with multi-site entities

• Basic shell scripting (BASH, PowerShell, AppleScript)

• Ability to effectively use verbal and written communication to explain MDM system capabilities, limitations, platform differences and trade-offs to a non-technical audience

• Resourceful natures to find, create, or re-engineer solutions that meet customer needs while also adhering to best-practice norms and standards

• Understanding of proper triage and performing root cause analysis

Minimum Qualifications

• 2-3 years of experience in previous IT positions

• 2-3 years of experience with MDM systems

• Jamf 200 Certification

• Advanced knowledge and experience with two or more MDM platforms (Intune / JAMF / AirWatch / WorkSpace One, etc.)

• Knowledge and experience with Okta, macOS and Windows OS (10+)

• Knowledge and experience with the latest versions and all aspects of the operating system, settings, and configurations on MacOS, iOS, Android OS, and Apple Configurator

• Knowledge and experience with the latest versions and all aspects of the operating system, settings, and configurations on Windows 10+ on laptop

• Knowledge and experience with the latest versions and all aspects of the operating system, settings, and configurations on Android phones and tablets

• Prior experience deploying a macOS zero touch deployment strategy

• Familiarity with Microsoft 365

• Must show a progressive advancement in responsibility including deep troubleshooting technical skills

• Team Player with proven leadership, communication, organizational, and strong interpersonal skills

• Must be able to work in a team environment with a can-do attitude capable of overcoming difficult challenges

• Experience working in a team-oriented, collaborative environment and with teams spread across multiple locations across multiple time zones

• Self-motivated, with keen attention to detail and excellent judgment skills

• Must have excellent writing and communication skills, strong communicator with the ability to maintain open communication with internal employees, contractors, managers, 3rd parties, and customers to translate complicated concepts to non-technical audiences as needed

• Strong security first mindset is a must for this role

Preferred Qualifications

• Bachelor’s degree preferred or equivalent in Computer Science, Information Technology or related field or 2+ years of experience in macOS, Windows and Mobile Device Management

About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees

• Bonus or commission pay based on role

• Flexible time off, paid volunteer days and paid parental leave

• 401k match or RRSP

• Medical, Dental, and Vision insurance

• Health Savings and Flexible Spending Agreement

• Voluntary Legal Insurance

• Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

Security Requirements

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

• Background checks are required for this position.

• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.