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Senior Manager, Concierge Security

Arctic Wolf

Arctic Wolf

Waterloo, ON, Canada
Posted on Friday, May 17, 2024

Ready to further your career in the fast-paced, exciting world of cyber security?

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Senior Administrative Manager, Concierge Security to be part of making this happen.

About the Role:

The Senior Administrative Managers, Concierge, is responsible for the hiring and administration of all Concierge Security Engineers (CSEs) and Concierge Managers for their office. This role will ensure the Concierge workforce for that location is staffed properly, is getting the training and certification they require, and to remove barriers for CSEs and Managers.

This leader will partner with other teams as well as the Operations Leaders to verify that the teams are equipped to deliver excellent results to our customers.

As a Senior Administrative Manager, Concierge Security you will:

  • Ensure proper staffing of Concierge teams for the office location they represent
  • Track and enhance talent pipeline, partnering with Recruiting to ensure long-term staffing capabilities
  • Partner with managers to conduct performance reviews and performance management
  • Ensure workforce adheres to company policy
  • Conduct reporting on the effectiveness of the Concierge workforce for their location
  • Perform Day-In-The-Life and on-site presentations for prospective customers
  • Enhance capabilities Concierge workforce, as well as development opportunities and career pathing

Who You Are:

The Senior Administrative Manager, Concierge, is a critical member of the Security Services leadership team. You will be working with and advising senior leadership, providing updates, metrics and solutions to various operational challenges and changes. Someone who thrives in a fast-paced, team-oriented environment and who embraces opportunities for mentorship and strategic leadership is the ideal fit for this role.

Your experience and skillset should look like:

  • Proven ability to lead teams of people at Arctic Wolf
  • Strong capability to develop talent, including mentoring and performance managing
  • Ability to work independently, manage projects, and exercise judgement in reaching solutions.
  • Strong verbal and written communication required
  • Demonstrated success in seeing projects to completion
  • Ability to track work with many details

Minimum Qualifications:

  • 2-5 years people leadership experience
  • Demonstrated ability to complete project work
  • Strong reporting capabilities

About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

  • Equity for all employees

  • Bonus or commission pay based on role

  • Flexible time off, paid volunteer days and paid parental leave

  • 401k match

  • Medical, Dental, and Vision insurance

  • Health Savings and Flexible Spending Agreement

  • Voluntary Legal Insurance

  • Training and career development programs


Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

Security Requirements

  • Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

  • Background checks are required for this position.

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.