Lead Technical R&D Project Manager

Arctic Wolf

Arctic Wolf

IT, Operations
Waterloo, ON, Canada
Posted on Wednesday, April 3, 2024

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Lead Technical R&D Project Manager to be a part of making this happen.

About the Role

As a Lead Project Manager you will work with R&D teams to help drive agile software delivery. This is a hands-on Project Manager role. You will be working with R&D leaders to not only manage project delivery, but also focused on working with R&D leaders and the R&D Operations team to define and rollout project management best practices across R&D teams.

Accountable for organizing project teams to achieve exceptional results with a high-level of predictability and quality whilst delivering significant business value to customers. Expected to have knowledge and experience in blending traditional project management principles and practices with an Agile development approach to provide the right balance of agility and predictability.

Previous Software Development Life Cycle (SDLC) project management experience required.


  • Focus on process and continuous improvements of cross-functional collaboration.
  • Maintain project scope, schedule, quality and budget.
  • Focus on identifying gaps at the organizational level and work to help define (and manage) the solution.
  • Lead and coach development teams to deliver high value features in partnership with product management.
  • Work with Product Managers to support R&D deliverables into wider go-to-market strategies.
  • Develop, create and track project delivery key performance indicators (KPIs) through project dashboards and basic analytics, including burnup/burndown and velocity tracking.
  • Oversee and provide project updates to R&D leaders covering progress, risks, dependencies and issues.
  • Manage project conflicts, challenges and dynamic business requirements to keep operations running at optimal performance.
  • Able to conduct post-mortem/retrospective, root cause and preventive action analysis to help teams continuously improve their practices to ensure maximum productivity.
  • Take lead to proactively identify and eliminate impediments and facilitate maximum productivity.
  • Drive effective teamwork, communication, collaboration and commitment across multiple groups with competing priorities.
  • Create and manage Product Delivery Plans (PDP) for all AWN projects. SDLC from GreenLight/Ideation/Concept through General Availablity including Ongoing Shipment & Support.
  • Clearly communicating project status to upper management and ensure that data is presented in a consistent and easy to understand manner leading to actionable conclusions.
  • Control: we have the right level of governance, inspection, metrics to ensure what we are delivering is a high-quality best in class product, fit for purpose, fit for market and will beat competition
  • Expertise with respect to progress tracking/reporting, communications management, resource management, issues management, risk management, change management, vendor management and business alignment.
  • Manages large cross-functional initiatives and projects that span 30+ development teams with multiple milestones and deliverables. Has built strong relationships with R&D Directors and Executive management and a strong partnership with Product Program Management.

We value a culture of sharing, so every team has the opportunity to share their work with the entire department during our monthly R&D Demos. Once a year we hold a department-wide Hackathon, teaming up across all R&D teams over four days to collaborate and build cool ideas outside the normal project scope. While innovation is the focus, some of these ideas do make it into our products.

Who You Are

  • Has built strong relationships with R&D Directors and Executive management and a strong partnership with Product Program Management.
  • Leverage experience to identify potential project risks and proactively mitigate them.
  • Proactively communicate status, risks and successes to all stakeholders where appropriate.
  • Manage large cross-functional initiatives and projects that span 30+ development teams with multiple milestones and deliverables.
  • Keen focus on continuous improvements for R&D processes.
  • Lead project teams to deliver high-value features in partnership with product management.
  • Drive effective teamwork, communication, collaboration and commitment across multiple groups with competing priorities.

In addition, you have proven leadership experience from previous projects, regardless of title held. You have the ability to perform programming tasks and large engineering projects with Independence and expertise. You will be responsible for guiding and mentoring other staff members and will regularly lead technical projects. You have a high level of mastery over software development best practices and building reusable design patterns.

You have a history of delivering successful projects, as well as some lessons learned from failures. Even if you haven’t worked with all of our specific technologies, you bring a diverse knowledge base that you use to help the team solve complex technical problems. You’ll receive all the security training you need during our onboarding process and through additional training on the job.

About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

  • Equity for all employees

  • Bonus or commission pay based on role

  • Flexible time off, paid volunteer days and paid parental leave

  • 401k match

  • Medical, Dental, and Vision insurance

  • Health Savings and Flexible Spending Agreement

  • Voluntary Legal Insurance

  • Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

Security Requirements

  • Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

  • Background checks are required for this position.