Ready to further your career in the fast-paced, exciting world of cyber security?

Concierge Security Engineer Tech Lead (m/w/d)

Frankfurt, Germany

Ready to further your career in the fast-paced, exciting world of cyber security?

About Arctic Wolf

Arctic Wolf, with its unicorn valuation was founded in 2012 in the US and is the leading provider of security operations in the fast-growing cybersecurity industry.

We have a strong presence in North America, EMEA, and APAC, employing over 2000 woldwide. In April 2021, we made the decision to go global with the aim of delivering top-notch protection to businesses worldwide. Our commitment to exceptional customer and employee experiences, combined with a steady track record of success, reflected by doubling our employee count for five consecutive years, have made us a leader in the industry.

Our mission is simple! End Cyber Risk.

To bring this vision to life, we are seeking an enthusiastic Technical Lead Security Services (m/w/d) to join our team Germany. If you're passionate about making a difference this is the opportunity for you!

About the Role

The Tech Lead is an exemplary Principle Concierge Security Engineer, a recognized expert in multiple technical domains and at delivering Arctic Wolf security services in their assigned customer segment. The Tech Lead works closely and collaboratively with their paired Section Lead to fulfill these key responsibilities, as needed by their Section:

Primary Responsibilities and Duties

• Assist the Section through technical leadership or support in multiple areas, such as:
  • Specialized customer interactions, including escalations, proof of concept (PoC) projects, and incident response;
  • Incident response and coordination of Triage of Security Incidents;
  • Concierge and technical subject matter expertise for daily operations;
  • Emergency situations, such as spikes in Section workload;
  • Creating new Security Consultancy content
  • Alignment of our consultancy contents with local security standards and regulations in EMEA
• Assist the Concierge department in multiple areas, such as:
  • Identifying and solutioning continual improvements in tooling, processes, etc.;
  • Providing Concierge or technical subject matter expertise in cross-Section or cross-functional discussions/initiatives;
• Assist the Section Lead in multiple areas, such as:
  • Assessment, train and onboarding of new staff;
  • Skills assessment, mentorship and training of Section staff;
  • Implementing defined change through the Section and our consultancy content library – be an security evangelist

Skills & Requirements

You thrive in fast-paced environments with continually evolving priorities and have a positive can-do attitude. You are a critical thinker that continually learns, can navigate uncertainty, and provide technical direction to others on the fly.

You love to provide technical mentorship to others and to work with challenging customers. You are an excellent communicator and are able easily interact with a variety of people, personalities and technical skill levels. Above all, your passion for cybersecurity and partnering with customers shows in everything you do!

You possess these required skills and experience:

• 3+ years of experience as a Security Consultant
• 7+ years of experience in a hands-on security role
• Stellar customer-partnering and -relationship building skills in a professional context
• Excellent communication skills, both written and verbal in German and English
• Excellent analytical, problem-solving, and prioritsation skills
• Demonstrated subject matter and hands-on expertise in multiple of the following areas or technologies:
  • Security tools and processes;
  • Security architectures;
  • Defense-in-depth security model, including perimeter and operating system hardening, and vulnerability management;
  • Enterprise IT security solutions, such as: Firewalls, IDS/IPS, Antivirus, Content Filtering, SIEM tools, and Proxies;
  • Enterprise IT operations, such as: Networking, Active Directory, LDAP, server administration, and cloud infrastructure;
  • Risk management, assessment and common compliance frameworks;
• Recognized proficiency in multiple of these additional areas or technologies:
  • Secure DevOps for working in the cloud
  • Scripting tools and languages, such as Python, Bash, and PowerShell
  • Security testing and forensics tools
  • Malware analysis
  • Incident response
  • Authentication and identity management

Our offer

• Company shares for everyone: Our attractive salary package also includes company shares so that every employee has a direct stake in our success.
• Our team, the pack: We offer an international, diverse, and inclusive work environment and live positive, creative change - in and out of the office
• An attractive workplace: Our office is in an attractive location in Frankfurt's great skyline. We work with Macs and have the latest IT equipment.
• Flexibility for work and free time: We have trust working hours that offer our wolves the greatest possible flexibility. For free time, we offer our 30 days of vacation as well as additional days off, including sabbaticals.
• Further development: We support employees with regular training and certifications. We support professional development and promote internal employees - in our fast-growing company there are great opportunities for advancement quickly
• Regular social events, including our legendary Arctic Wolf parties.

Check out our Image-Video at the bottom of this page to get to know some Wolfes and learn more about our us.

Our Values:

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA, Best Places to Work - USA, Great Place to Work - Canada and of course Kununu “Top Company” in Germany.

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible.

Have we sparked your interest? Then send us your CV and also gladly your references.

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.