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Operations Manager-Customer Experience

Andersen Corporation

Andersen Corporation

Customer Service, Operations
Des Plaines, IL, USA
Posted on Thursday, May 23, 2024

Description & Requirements

Renewal by Andersen is seeking a Customer Experience Director for our Chicago market, out of our Des Plaines office. This position is responsible for managing and driving the process of continuous improvement for the warehouse function and to achieve the overall business results for assigned area(s) of responsibility.

Duties and Responsibilities:

* Deliver results in the areas of safety, quality, delivery, costs and employee satisfaction/development.

* Define and communicate performance targets for safety, quality, delivery, costs and employee engagement/development with team. Hold team accountable to those targets.

* Develop, implement, and support plans to provide process improvement in key areas defined above. Improvement initiatives will be aligned with AMS/lean/CI principles and our strategic plan.

* Establish an environment conducive to high levels of engagement, morale, employee satisfaction, and performance based on the Andersen Enterprise Values and Vision.

* Ensure alignment of activities and resources within the function and ensure cross-organization collaboration and employee involvement where appropriate.

* Provide coaching, information, ideas, feedback and encouragement to employees and managers to promote the growth and development of the team.

* Be highly visible to employees, create a safe environment for participation and promote hands-on, high involvement approaches to problem solving.

* Establish visual management techniques to manage the value stream.

* Actively develop other supervisors.

* Previous experience managing P&L.

* Thorough understanding of practices, theories and policies involved in operations management.

* Advanced experience with implementing policies and procedures to improve day to day operations.

* Other duties as assigned by manager.

Minimum Qualifications:

* 4-year degree or combination of equivalent work experience and 8 years of supervisory/ leadership experience preferred.

* Demonstrated problem solving skills.

* Demonstrated knowledge of world-class (Lean, Safety, Quality, Manufacturing) and facilitate Kaizen events.

* Demonstrated leadership capabilities including the ability to work and motivate people.

* Intermediate Microsoft Office skills

* Knowledge of technical aspects of transportation planning, commercial motor vehicle driver and equipment management.

* Strong communication skills - written, verbal, and presentation.

* Superior analytical, decision making and problem-solving experience.

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

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Posting City:
Des Plaines, IL, Glenview, IL