Patient Access Representative Associate

Allina Health

Allina Health

This job is no longer accepting applications

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River Falls, WI, USA
Posted on Thursday, February 8, 2024

Number of Job Openings Available:


Date Posted:

February 07, 2024


16008944 RCM River Falls Patient Access


Permanent Evenings (United States of America)

Shift Length:

8 hour shift

Hours Per Week:


Union Contract:


Weekend Rotation:


Job Summary:

Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.

Key Position Details:

  • .5 (20 hours/week)
  • Perm Evenings
  • 8 hours per day
  • Occasional weekends
  • Includes holiday rotation

Job Description:

Principle Responsibilities

  • Greets and welcomes patient in person.
    • Collects demographic and insurance information.
    • Checks in or interviews patient to complete appropriate paperwork.
    • Directs patient to their appointment or procedure.
    • May assist in scheduling add-on appointments.
  • Verifies eligibility and benefits information for payers and interprets results.
    • Obtains signatures from patients as needed.
    • Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed.
  • Uses resources, tools and procedures to complete accounts in assigned work queues.
  • Assists patient in completion of request for information forms and submits to appropriate department.
    • May gather medical record information from all departments for collection.
    • May mentor new staff.
    • Other duties as assigned.

Job Requirements

  • Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
  • 0 to 2 years of customer service experience required and
  • 0 to 2 years of general office experience required and
  • 0 to 2 years of experience using computer including Microsoft Word, Excel, and Outlook required and
  • 0 to 2 years of knowledge of the components of revenue cycle and health care insurance preferred

Physical Demands
Light Work:
Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently

This job is no longer accepting applications

See open jobs at Allina Health.