Clinic Business Representative Associate
Allina Health
This job is no longer accepting applications
See open jobs at Allina Health.See open jobs similar to "Clinic Business Representative Associate" Mossier.Sales & Business Development
Apple Valley, MN, USA
Posted on Nov 9, 2023
Number of Job Openings Available:
1Date Posted:
November 07, 2023Department:
62196600 AHG Urgent Care Apple ValleyShift:
Day/Evening (United States of America)Shift Length:
8 hour shiftHours Per Week:
30Union Contract:
Non-UnionWeekend Rotation:
Every OtherJob Summary:
Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.Key Position Details:
Week 1: Sunday 745a-815p, Monday 745a-815p
Week 2: Monday 745a-815p, Tuesday 745a-215p, Thursday 745a-815p, Friday 745a-215p
Job Description:
Principle Responsibilities
- Greets, welcomes, and performs the registration process with patients in person or by phone
- Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation
- Assists patients with telephone encounters
- Identifies key words to initiate appropriate responses and de-escalation techniques as needed
- Directs patients to appointment or procedure
- Collects co-pays and/or remaining balances
- Obtains signatures from patients as needed
- Responds to questions regarding financial assistance programs
- Performs the End of Day reconciliation process
- May participate in the prescription refill order process as appropriate and in scope for position
- Manages and organizes the patient care lobby (or lobbies) and provides other department support
- Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day
- Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed
- May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties
- Performs weekly downtime check
- Active participation in staff meetings
- Other duties as assigned.
Job Requirements
- Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred preferred and
- Associate's or Vocational degree preferred
- 1 year of basic computer skills required and
- 1 or more years of experience with Microsoft Office products (Word, Outlook, and Excel) preferred and
- 1 or more of customer service, clerical, or other business office environment experience preferred and
- 1 or more years of medical terminology knowledge preferred
Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently
This job is no longer accepting applications
See open jobs at Allina Health.See open jobs similar to "Clinic Business Representative Associate" Mossier.