hero



Clinic Business Representative Associate

Allina Health

Allina Health

Sales & Business Development
Shoreview, MN, USA
Posted on Tuesday, November 7, 2023

Number of Job Openings Available:

1

Date Posted:

November 06, 2023

Department:

62206600 Allina Health Group Urgent Care Shoreview

Shift:

Day/Evening (United States of America)

Shift Length:

Variable shift length

Hours Per Week:

20

Union Contract:

Non-Union

Weekend Rotation:

Other

Job Summary:

Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.

Key Position Details:

  • Benefit Eligible
  • 6 Week Rotational Schedule
  • Day/Evening Schedule
  • Varying Shift Lengths

Job Description:

Principle Responsibilities

  • Greets, welcomes, and performs the registration process with patients in person or by phone
    • Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation
    • Assists patients with telephone encounters
    • Identifies key words to initiate appropriate responses and de-escalation techniques as needed
    • Directs patients to appointment or procedure
  • Collects co-pays and/or remaining balances
    • Obtains signatures from patients as needed
    • Responds to questions regarding financial assistance programs
    • Performs the End of Day reconciliation process
    • May participate in the prescription refill order process as appropriate and in scope for position
  • Manages and organizes the patient care lobby (or lobbies) and provides other department support
    • Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day
    • Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed
    • May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties
    • Performs weekly downtime check
    • Active participation in staff meetings
    • Other duties as assigned.


Job Requirements

  • Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
  • 1 year of basic computer skills required High school diploma or GED preferred preferred
  • Associate's or Vocational degree preferred
  • Experience with Microsoft Office products (Word, Outlook, and Excel) preferred
  • Customer service, clerical, or other business office environment experience preferred and
  • Medical terminology knowledge preferred


Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently