Patient Access Representative - Southbridge Urgent Care

Allina Health

Allina Health

Shakopee, MN, USA
Posted on Tuesday, October 31, 2023

Number of Job Openings Available:


Date Posted:

October 30, 2023


46086600 Southbridge Urgent Care


Day/Evening (United States of America)

Shift Length:

Variable shift length

Hours Per Week:


Union Contract:


Weekend Rotation:

Every Other

Job Summary:

Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.

Key Position Details:

Job Description:

Principle Responsibilities

  • Greets and welcomes patient in person.
    • Collects demographic and insurance information.
    • Checks in or interviews patient to complete appropriate paperwork.
    • Directs patient to their appointment or procedure.
    • Documents any issues and resolutions in electronic medical record.
    • May assist in scheduling add-on appointments.
  • Verifies eligibility and benefits information for payers and interprets results.
    • Obtains cost information and explains information to patient if necessary.
    • Obtains signatures from patients as needed.
    • Collects co-pay or deductibles. Determines patient need for financial counseling and offers to explain resources available.
    • May order supplies in designated work area.
  • Uses resources, tools and procedures to complete accounts in assigned work queues.
  • Assists patient in completion of request for information forms and submits to appropriate department.
    • May gather medical record information from all departments for collection and distribution.
    • May mentor new staff.
    • Other duties as assigned.

Job Requirements

  • Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
  • 2 to 5 years of revenue cycle experience required and
  • 2 to 5 years of customer service experience required and
  • 0 to 2 years of general office experience required and
  • 0 to 2 years of experience using computers including an electronic medical record, Microsoft Word, Excel and Outlook required

Physical Demands
Light Work:
Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently