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Workforce Development Product Specialist - Management Analyst 3

Minnesota Department of Employment and Economic Development

Minnesota Department of Employment and Economic Development

IT, Product
St Paul, MN, USA
Posted on Saturday, June 29, 2024
Working Title: Workforce Development Product Specialist

Job Class: Management Analyst 3

Agency: Department of Employment and Economic Development

  • Job ID: 77818
  • Location: St. Paul
  • Telework Eligible: Yes, may be eligible to telework up to five (5) days per week
  • Full/Part Time: Full-Time
  • Regular/Temporary: Limited
  • Who May Apply: Open to all qualified job seekers
  • Date Posted: 06/27/2024
  • Closing Date: 07/11/2024
  • Hiring Agency/Seniority Unit: Employment & Economic Development Department / MAPE
  • Division/Unit: Performance and Technical Management
  • Work Shift/Work Hours: Day Shift
  • Days of Work: Monday - Friday
  • Travel Required: Yes, up to 10% of the time
  • Salary Range: $26.64 - $39.06 / hourly; $55,624 - $81,557 / annually
  • Classified Status: Unclassified
  • Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
  • End Date: Up to three (3) years
  • FLSA Status: Nonexempt
  • Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Department of Employment and Economic Development (DEED) serves hundreds of thousands of Minnesotans in need of career support. Whether they are customers at a CareerForce center, users of our Unemployment Insurance system, or a participant in a reskilling program, DEED, and its nonprofit and county partners, offers the programs and tools to help Minnesota work. We seek to improve our systems to make them more functional and easier for our customers to navigate – and this is especially true for our digital presence.

The Workforce Development Product Specialist will focus on improving the usability and functionality of Workforce Development (WFD) digital products by leading usability studies, analyzing data, implementing configuration changes, developing and tracking metrics, writing user stories, and generally leading the continuous improvement of the products.

As the technical and planning expert, the incumbent will coordinate the activities of Minnesota Information Technology Services (MNIT) and WFD program staff to support their efforts to configure WFD digital products to better serve customers. The incumbent will develop methodologies and perform user acceptance testing. The incumbent will routinely communicate with stakeholders and develop stakeholder communication about performance measures, progress towards goals, and product recommendations.

This position will work closely with the WFD Product Owner, MNIT Project Manager, CareerForce staff and partners, and Information Technology (IT) vendors. This role will contribute to maintaining websites and developing and tracking metrics which could impact future DEED funding. This position will be recognized as a business partner to WFD program managers and staff, MNIT managers and staff, and WFD program partners at city, county, and nonprofit offices across Minnesota.

We are looking for a passionate advocate for DEED stakeholders and customer base who loves relationship building, consensus creation, and fun.

This position is expected to last up to three (3) years.

This posting may be used to fill multiple positions.

Minimum Qualifications

To receive credit for your education and experience, your resume should clearly describe how you meet each minimum and/or preferred qualification listed, including dates of employment.

Two (2) years* of experience in the areas of product management, content management, technical communication, web design, user-experience research, or other closely related field as determined by the agency.

  • Bachelor's degree in computer science, economics, political science, business, or other closely related field as determined by the agency may substitute one (1) year of experience; master’s degree substitutes for eighteen (18) months of experience; PhD substitutes for twenty-four (24) months of experience

Applicants that meet the above minimum qualification will be further evaluated on the following:

Ability to:

  • Develop custom configurations and workflows with content management systems such as Drupal and Microsoft SharePoint.
  • Build constructive relationships with WFD program managers and staff, MNIT managers and staff, and WFD program partners at city, county, and non-profit offices across Minnesota.

Knowledge of:

  • Information technology concepts, including basic application development and user testing, to function as a bridge between technical experts and end users.
  • User experience, including knowledge of accessibility guidelines for digital products, usability testing, user personas, human-centered design, and using data to improve user experience (e.g., comfort with Google Analytics).

Skill in:

  • Communication sufficient to engage with stakeholders at all levels and colleagues of all personality types related to process improvements.
  • Project management to be able to conceptualize, design, plan, implement, deliver on time, and reflect upon each project.

Preferred Qualifications

Experience in Workforce Development, career coaching, education and training, or other closely related field as determined by the agency.

Experience in federal, state, and/or local government OR experience working with products in a regulated environment.

Skill in process improvement, including familiarity with scrum method, lean kaizen concepts, and other elements of and approaches to continuous improvement.

Ability to identify how technology systems are interconnected and discuss the social, economic, and political implications of adopting a new technology.

Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

This position requires successful completion of the following:

Resumes of all applicants to this posting will be evaluated against the Minimum Qualifications stated above. If your skills match the required skills for this position, the department may contact you. Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance and education. It includes contact with the applicant's current and/or former employers.

A Criminal Background Check will be conducted on all finalists for this position. A criminal conviction will not automatically remove you from consideration for employment.

When the position requires travel and the applicant drives a state owned or leased vehicle, a driver's license record check will be conducted.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Sarah Beaverson at sarah.beaverson@state.mn.us or 651-259-7293.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Talent Acquisition at talent.acquisition.deed@state.mn.us.

The Department of Employment and Economic Development is an equal opportunity, affirmative action, and veteran-friendly employer, and encourages all qualified candidates to apply for job opportunities. If you are an individual with a disability who needs assistance or cannot access the online job application and search tools, please contact Karen Lilledahl at Karen.Lilledahl@state.mn.us. Please indicate what assistance is needed.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

  • A sense of purpose in their work
  • Connection with their coworkers and communities
  • Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

  • Paid vacation and sick leave
  • 12 paid holidays each year
  • Low-cost medical, dental, vision, and prescription drug plans
    • Fertility care, including IVF
    • Diabetes care
    • Dental and orthodontic care for adults and children
  • 6 weeks paid leave for parents of newborn or newly adopted children
  • Pension plan that provides income when you retire (after working at least three years)
  • Employer paid life insurance to provide support for your family in the event of death
  • Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
  • Tax-free expense accounts for health, dental, and dependent care
  • Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

  • Training, classes, and professional development
  • Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

  • A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
  • Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
  • Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the job information line at 651-259-3637 or email careers@state.mn.us and let us know the support you need.