Vocational Rehabilitation Technician Senior - Financial and Customer Support Technician

Minnesota Department of Employment and Economic Development

Minnesota Department of Employment and Economic Development

IT, Accounting & Finance, Customer Service
chaska, mn, usa
Posted on Tuesday, February 20, 2024
Working Title: Financial and Customer Support Technician

Job Class: Vocational Rehabilitation Technician Senior

Agency: Department of Employment and Economic Development

  • Who May Apply: This vacancy is open for bids and for all qualified job seekers simultaneously. Bid information will be listed below based on location(s).
  • Date Posted: 12/12/2023
  • Closing Date: 06/03/2024
  • Hiring Agency/Seniority Unit: Employ & Econ Development Dept / Employ & Economic Dev-AFSCME
  • Division/Unit: Rehabilitation Services / RS VR Field SVS X
  • Work Shift/Work Hours: Day Shift, 8am to 4:30pm
  • Days of Work: Monday - Friday
  • Travel Required: Yes, up to 20% of the time
  • Salary Range: $22.19 - $29.87 / hourly; $46,332 - $62,368 / annually
  • Classified Status: Classified
  • Bargaining Unit/Union: 206 - Clerical/AFSCME
  • Work Area: Vocational Rehabilitation Services (VRS)
  • FLSA Status: Nonexempt
  • Telework Eligible: Yes, this position may be eligible for some telework
  • Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

  • The successful candidate may be eligible for a $5,000.00 hiring incentive*

Bids will be considered for the following location(s):

  • Northeast Minneapolis - Bidders will be considered through 04/04/2024

Hiring in the following locations:

  • Chaska
  • Northeast Minneapolis

During the application process, you will be able to indicate your preferred location(s).

This position works in DEED’s Vocational Rehabilitation Services (VRS) division, which empowers Minnesotans with disabilities to achieve their goals for competitive, integrated employment and career development. You’ll be part of, and contribute to, a lively and energetic team with a positive internal culture that ensures this isn’t just a job – but a career. Together the VRS team makes an impact and creates possibilities that make a real and lasting difference in the lives of people with disabilities. Share your passion for this work and join the VRS team!

The Financial and Customer Support Technician assists Minnesotans with disabilities to reach their goals of working and living in the community. The majority of the responsibilities specialize in fiscal knowledge/skills and include processing numerous financial documents, following purchasing procedures, paying of purchase orders, and authorizations. This position requires attention to detail and accuracy as it supports the participant’s employment plan by coordinating the purchasing of goods and services. Additionally, this position provides fiscal support for vocational counselors and other staff on the team including referral information for other required services for participants or potential participants.

Travel is required within the service area to assist participants with services, e.g., purchasing of goods at local vendors.

This position will be open on a continuous basis until posted end date or until all positions are filled.

  • Hiring Incentive: The successful incumbent of this position may be eligible for a hiring incentive of $5,000 paid out in two (2) lump sums following the completion of the required probationary period and following two (2) years of successful service in the role.

Minimum Qualifications

To receive credit for your education and experience, your resume should clearly describe how you meet each minimum and/or preferred qualification listed, including dates of employment.

Skill in:

  • Communication to provide prompt, courteous, and accurate information to coworkers and all stakeholders.
  • Human relations to negotiate, collaborate, build, and maintain positive working relationships with coworkers, job seekers, and vendors.
  • Math (arithmetic) sufficient to add, subtract, multiply, and divide whole numbers, fractions, decimals; and calculate percentages.
  • Keyboarding to enter data in a database or spreadsheet comparable to the State's accounting system (SWIFT) and Workforce One platforms.
  • Software applications such as Microsoft Office Suite to manage, track, and report expenses, financial transactions, and invoices.
  • Basic accounting sufficient to review, analyze, and verify financial records, calculate monthly fees, and prepare financial summaries and reports.

Incumbent must maintain valid driver's license, & insurance, OR have other reliable transportation.

Preferred Qualifications

Experience in the following:

  • Providing services to people with disabilities.
  • Developing and maintaining relationships with diverse populations such as Black, Indigenous, and People of Color (BIPOC) and Native American Individuals.
  • Working with StateWide Integrated Financial Tools (SWIFT) or other accounting systems and Workforce One platform or other online case management platform.

Ability to communicate in a second language (specifically Deaf and Hard of Hearing-American Sign Language, Somali, Hmong, or Spanish).

Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

This position requires successful completion of the following:

Resumes of all applicants to this posting will be evaluated against the Minimum Qualifications stated above. If your skills match the required skills for this position, the department may contact you. Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance and education. It includes contact with the applicant's current and/or former employers.

A Criminal Background Check will be conducted on all finalists for this position. A criminal conviction will not automatically remove you from consideration for employment.

When the position requires travel and the applicant drives a state owned or leased vehicle, a driver's license record check will be conducted.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Sarah Beaverson at sarah.beaverson@state.mn.us.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to the Talent Acquisition team at talent.acquisition.deed@state.mn.us.

The Department of Employment and Economic Development is an equal opportunity, affirmative action, and veteran-friendly employer, and encourages all qualified candidates to apply for job opportunities. If you are an individual with a disability who needs assistance or cannot access the online job application and search tools, please contact Karen Lilledahl at Karen.Lilledahl@state.mn.us. Please indicate what assistance is needed.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

  • 95% of employees understand how their work helps achieve their agency’s mission
  • 91% of employees feel trusted to do their jobs
  • 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
  • 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

  • Public pension plan
  • Training and professional development
  • Paid vacation and sick leave
  • 11 paid holidays each year
  • Paid parental leave
  • Low-cost medical and dental coverage
  • Prescription drug coverage
  • Vision coverage
  • Wellness programs and resources
  • Employer paid life insurance
  • Short-term and long-term disability
  • Health care spending and savings accounts
  • Dependent care spending account
  • Tax-deferred compensation
  • Employee Assistance Program (EAP)
  • Tuition reimbursement
  • Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.


Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.