Consultant- IT Infrastructure

General Mills

General Mills

IT, Other Engineering
powai, mumbai, maharashtra, india
Posted on Wednesday, September 6, 2023

Job Description

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.

Shift Timings: 9-6pm or 11-8pm

About General Mills
We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.

How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. The awards and recognition we’ve received showcase our commitment to be a force for good:

• World’s Most Admired Companies, Fortune 2022
• America’s Most Responsible Companies, Newsweek 2022
• 100 Best Corporate Citizens, 3BL 2021
• Best Places to Work for LGBTQ Equality, Human Rights Campaign 2022
• 100 Best Companies, Seramount 2021
• Diversity Best Practices Leading Inclusion Index, Seramount 2021
• Best Companies for Dads, Seramount 2021
• Best Companies for Multicultural Women, Seramount 2021
• Top 10 Companies for Executive Women, Seramount 2021
• Military Friendly Employer Bronze, VIQTORY 2021
• Best Place to Work, Canada, Greater Toronto, 2021
• Top 50 – India’s Best Workplaces for Women, 2021
• Top Workplaces in Brazil, 2021
• Asia’s Best Workplaces, 2021

Hungry for What’s Next
We exist to make food the world loves, and it shows. Our passion for people, doing good and creating delicious food has energized us for over 150 years. Breaking away from the pack is how we win, so we need your unique perspectives: your quirks, ‘crazy’ ideas, rigor and insatiable curiosity to make it happen. We want people who constantly experiment, embracing the new and bold, who keep pushing to turn ideas into reality, no matter how big or small. We’ve learned becoming the undisputed leader in food means continuously reshaping, reimagining and rebuilding— that only happens when you surround yourself with those who are hungry for what’s next.

For more details check out

General Mills India Centre
General Mills India Center (GIC) operates out of Mumbai and supports the global operations of General Mills. The center was established in 2005 and has grown in strength. Today, we are a vibrant and diverse team of over 1500 employees that come together to champion business services for the various global entities of General Mills in the areas of Business Operations, Analytics Consulting, Logistics, Finance, IT Development & Technology Consulting, Consumer & Market Intelligence, Sales Capabilities, Research & Development.

Digital and Technology team
Digital and Technology is the largest team in GIC, which focuses on understanding the latest and innovative trends in technology and leading the adoption of cutting-edge technologies at General Mills. The team closely collaborates with global business teams to understand business models and assess where technology can leveraged to bring efficiency and disruption. Be it AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain or Enterprise Architecture, GIC Digital and Technology has something for every technology enthusiast who wants to work here. Our MillsWorks initiative is where we bring agile@scale delivery model to life. Here, business and technology teams work cohesively in pods as ONE team, driven by a singular mission and focused on delivering value for the Company. Our employees, who work on large technology projects of strategic importance, are the Digital Transformation change agents.

Our service partnerships and employee engagement are centered on advancing equity and strengthening communities. We believe in an inclusive culture and trust in the power of people who have a passion for learning and growing with technology. We believe in “Work with Heart”. Work with Heart is focused on results, not facetime. If you are passionate about the latest in technology and want to make an impact on the digital transformation journey of a Fortune 500 company, we're waiting for you.

Job Overview
Role: Consultant-IT infrastructure
Location: Mumbai
The Digital and Technology team of General Mills India Centre is looking for a passionate and enthusiastic individual to contribute to the Global Digital Transformation initiative at General Mills in capacity of an IT Infrastructure Consultant. This role will report into Manager – Regional Infrastructure Services in India and functionally collaborate with TAM, Finance, Networks, Operations and Support Functions. It is an Individual contributor role. In this role, you will advise lead, manage, and support all site Information Technology (IT) activities.

Role Responsibilities
• Asset Management- Running and analysing inventories of all assets, Liaising with vendors to obtain best practices, Ensuring financial records are up to date and accurate, Reporting on finance and forecasting budgets, Maximise profitability, manage the asset disposal as per government policies and ensure 100% compliance on all audits. Well versed with Service Now
• IT Budget & Procurement- lead and manage all phases of IT procurement, evaluate and identify the needs of organization and stakeholders, research on suppliers, products and direct the sourcing process, establish standards and policies for efficient procurement practices. Spring planning of budget prior to start of fiscal year, meet with all stakeholders to know the requirements, manage the Capex and Opex spends and keeping a track of the records to submit to finance or audit purposes. Aware of STPI regulations, GST taxation, other government policies to adhere.
• Invoicing: Processing of Invoices of IT Utilities, Telecommunication, Service Provider, Aware of the payment terms, GST taxation and other regulatory compliances
• Run & Protect – ensures reliability and protection of critical systems related to local site operations including IT Infrastructure, WAN/LAN connectivity, servers, printing and phone systems; escalation to appropriate teams where necessary to ensure issues are resolved with minimum business impact.
• Desktop Support – undertakes desktop problem management and resolution – 2nd & 3rd line technical support for site users. Aware about Laptop/Desktop Imaging, Security Patches and upgrades.
• Customer Service – works closely with business users with full understanding of business processes, acting with urgency and empathy to resolve issues.
• Problem management and Incident resolution– provides timely response to requests for support, consultancy, and issue resolution; taking ownership and escalating when required.
• Provision of business tools & knowledge – accountable for ensuring hardware lifecycles are adhered to in line with Digital &Technology recommendations. Provision of appropriate IT knowledge and guidance to users in the form of OPLs, onboarding and knowledge-transfer.
• Cyber and Physical Security - works closely with Compliance Teams to ensure correct processes are implemented across the site; escalate non-compliance.
• New Technology Support – collaborate with global Digital &Technology groups to implement new technologies.

Must - have technical skills and experience
• Differential work that has driven impact to the internal/external business
• Strong interpersonal communication and relationship-building skills
• Advanced proficiency in current desktop productivity tools such as Power BI, Tableau, MS apps, SCCM
• Advanced proficiency in systems and network troubleshooting
• Certifications in Networking, ITIL , Microsoft certifications
• Analytical skills to identify problems and deliver solutions
• Proven results in leadership
• Familiar with Service Now – Asset Management, STPI, Non STPI
• Ability to influence PLT and other business partners
• Self-motivated with a mindset for success
• IT Budget & Procurement, Knowledge on Billing & Invoicing
• Proven ability to set and uphold standards.
• Bachelor’s degree in information technology (or related field)
• 8+ years’ experience in the field

Good to have skills
• Knowledge on Intune, Air watch
• Cloud Technologies

Skill proficiency expectations

Expert level

Intermediate Level

Basic Level

· Service Now- Asset Management

· IT Budget /Procurement

· Power BI, Tableau

· Networking


· AV Integration


We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.