India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.

Organizational Structure

Direct Reports- Individual Contributors (5-10)

What percentage of time is spent managing others?
50%

Job Overview
This position is responsible for and holds accountability to monitor and ensure that the team meets the service delivery and finds efficiencies on the operations. The position is responsible for team’s deliverables, managing capacity / optimum resource utilization, collaboration between different business partners, backup planning, BCP, Stakeholder management and risk management. A key expectation is also to manage, coach and guide people in the team. A critical ask from the position is also prompt & accurate monitoring of Service Issues, collaboration with the ICS & Sales to identify payment discrepancies, as well as strict adherence to all audit control requirements.

Job Responsibilities
50% of Time Operational Management
• Close working relationships with Mumbai Service AR team and Customer Trade Specialist of ICS to ensure proper controls are in place, achieve higher Service Excellence deliverables.
• Prompt & accurate monitoring of Service Issues, collaboration with the ICS & Sales to identify payment discrepancies, as well as strict adherence to all audit control requirements.
• Collaboration with Mumbai Trade team to solve issues relating to coding.
• SME for all the processes which are delivered from GBS India
• Responsible for team’s deliverables, optimum resource utilization and day to day SLA management
• Hold accountability to ensure all required governance are in place and publish the same to business.
• Develop ad hoc reporting and analytics to support business requirements.
• Holds accountability for the Service Delivery and find efficiencies through continuous process improvement.
• Ensure & Maintain Proper Back-up Planning.
• Process expertise with more focus on monitoring the administrative and financial components of the trade payment process

40% of Time People Management
1. Manage employee performance
2. Evaluations/reviews and individuals’ development (IDP)
3. Coach and help develop SMEs and team members
4. Effective management of process, technical and soft skills training needs for the team i.e. New Hire, Refresher, Transition etc.

10% of Time Continuous Improvement
1. Help develop clear standardized processes
2. Leverage CI tools and automation to initiate/lead projects to increase efficiency

Desired Profile

Education

Minimum Degree Requirements: Bachelors
Preferred Degree Requirements: Bachelors
Preferred Major Area of Study: Finance & Accounts/ BMS/BBS

Experience

Minimum years of related experience required: 1+ years in People Mngt & 7 years of overall experience
Preferred years of related experience: 2+ years in People Mngt & 5-7 years of overall experience

Specific Job Experience or Skills Needed
- Require functional expertise in finance and accounting with more focus on monitoring the administrative and financial components of the Service-related issues.
- Knowledge of the SAP, MS Office
- Strong customer relations & Communication
- Stakeholder Management
- Project management and execution skills
- Multi-tasking and time management
- Competency to prioritize individual and group activities & ability to resolve issues efficiently and effectively.

Competencies/Behaviors required for job
Deliver Outstanding Results
- Accomplishes assigned tasks with unquestionable integrity
- Communicates and collaborates with others to achieve Process results
- Drives effectiveness across boundaries to achieve overall Process results
Energize & Develop People
- Committed to self-development and learning
- Actively coaches and advises others
Financial Acumen
Lead Innovation
Clear & Effective Communication
Problem Solving & Analytical Ability

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.