India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.

Job Overview

OVERVIEW

• The Analyst – Data & Analytics is a critical member of the HR Reporting Services team that provides expertise in workforce data, reporting and analysis for workforce initiatives. This role supports business needs by ensuring the right data, metrics and reporting is leveraged to drive better business decisions and supports efforts to standardize and optimize reports and metrics globally.
• A successful Analyst – Data & Analytics leverages a deep understanding of Workday and ServiceNow data, as well as other HR related data to deliver value-added reporting solutions for HR and business users.  This requires a proven ability to extract, manipulate, synthesize, and translate complex information from a variety of sources in an easy, effective format that is audience appropriate using Workday, ServiceNow, Tableau, and other tools.  Leverages expertise to consult on data needed for analytics by closely collaborating with HR Teams, Analytic Consultants and Data Scientists.

RESPONSIBILITIES

• Partner with stakeholders to understand report requirements and ensure results meet the business needs.
• Support HR Reporting governance processes and ensure governance standards are followed. 
• Drive standard interpretation, output and use of workforce data; communicate data nuances that impact interpretation. 
• Function as the HR workforce data expert with the ability to consult and guide customers on HR data. 
• Discern opportunities to get in front of needs and provide proactive and scalable reporting solutions. 

Tableau (50%)

• Utilize various analytical methods and tools such as data mining, macros, and R-Python to build Tableau data sources with data from ServiceNow, external websites, and other sources.
• Blend data from multiple sources to create reports and dashboards for the business that display key metrics and trends over time.
• Understand Tableau functionality to create powerful drilldowns on reports and dashboards, build calculated fields for additional analysis, and setup filters and parameters.
• Develop user-friendly tools to automate data reporting processes such as monthly PowerPoints.

ServiceNow (30%)

• Create dashboards and reports on KPIs and metrics to help increase quality and reduce the costs of service delivery.
• Use analytical tools to understand ServiceNow data more deeply and help customers see case trends, common case topics, etc.
• Analyze ServiceNow data for business users to help recommend process improvement opportunities.

Workday (10%)

• Understand Advanced, Matrix, Trended, and Composite reports to develop, test, and deploy new and enhanced reports.
• Leverage calculated fields and Workday’s business objects to recommend and build the most appropriate solutions.
• Deeply understand the data and how business processes influence it to ensure the right data is leveraged in deliverables.
• Design and develop dashboards that clearly and concisely group key workforce metrics for customers.

Other (10%)

Utilize VBA programming in Excel, PowerPoint and Outlook to help automate data workflows

Desired Profile (Describe the expectations from the candidate) 

Education

Minimum Degree Requirements:   Bachelors

Preferred Major Area of Study: Statistics / BE / IT

Experience

Minimum years of related experience required: 1-2 Years

Preferred years of related experience: 1-2 Years

Specific Job Experience or Skills Needed

• Service-oriented and customer-focused approach to completing work. 
• Ability to partner with various customer segments and HR business support groups.  
• Tech savvy and ability to leverage reporting tools such as Workday, ServiceNow, Advanced Excel (formulas, pivot tables, macros), and Tableau. 
• Must have high attention to detail, and ability to check own work to ensure report accuracy and minimize errors. 
• Ability to think proactively and manage multiple priorities to meet deadlines. 
• Strong business acumen and deep working knowledge of HCM concepts, best practices and procedures. 
• Must have excellent sound judgment and discretion regarding the handling of confidential information.  
• Strong interpersonal and collaboration skills; ability to influence various stakeholders. 
• Strong communication skills written and oral. 
• Excellent problem-solving skills with the ability to assess situations and collaborate effectively. 
• Proven analytical/critical thinking skills to interpret data and tell the story. 
• Highly self-motivated, self-starter who can navigate ambiguity

Competencies/Behaviors required for job

1. Communication - Ability to effectively communicate ideas (via written & verbal communication) with stakeholders from different functions within the organization. Engages in cross functional collaboration to identify innovative solutions and optimization.
2. B. Problem Solving / Analytical skills – Ability to understand the business requirement and convert into solution development needs. Incumbent should have experience in working on large data sets.  Can identify issues and provide ideas/solutions for resolution.
3. Creative Thinking/Leads change – Ability and confidence to identify and recommend creative solutions. Identifies both opportunities and needs for change.  Adapts quickly and responds effectively to change.  Identifies issues or problems and provides a respective solution.  Explores and shares innovative best practices with other.
4.  Ability to deliver outstanding results – Completes tasks, activities and projects in a timely and effective manner.  Communicates progress on projects with others to ensure overall alignment.  Provides ideas and input to help team achieve greater result.  May lead a defined portion of a project.  Assumes personal initiative and accountability for results, performance and behaviors.  Builds foundational skills and expertise in key systems and tools critical for success on the job (i.e. Excel, Access, Tableau, SAP BW, advanced reporting and analysis, etc.)