India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.

Shift Timing: 11 AM to 8 PM

Job Overview:
This position is responsible for managing business reporting for the ICS organization, focusing on the USRO, C&F & other markets. The role entails close interactions with ICS and various GIC internal departments to manage reporting around trade deductions balances with regards to KPI metrics such as timely coding of residual cash, researching on invalids, single funding, follow-ups and maintaining Trial Balance goals for each region. The role entails observing/Monitoring outliers on the reports and highlight to appropriate teams.
A critical to success factor for the role is to proactively partner with all stakeholders to identify trends on customer behavior, resolve issues that cause disruption and be able to enable making decision [SF/ URO]. The expectation from the role is also to identify and drive process improvement for streamlining processes and maintaining the health of process via strong knowledge management practices of documentation.

Job Responsibilities:
45% of Time

Process Administration and reporting
• Provide scorecard and analytics on key performance indicators for both the Process and ICS Teams
• Timely and accurate delivery of business reports
• Govern and monitor national performance indicators with ability to identify Region or Customer issues through key reports
• Provide excellent customer service and issue resolution to internal and external teams
• Identify Process Standardization opportunities & Lead them
• Support Change management solutions implementations
• Partner with ICS Trade support team for Project/Initiative prioritization

40% of Time Process efficiencies & control
• Identify opportunities and implement change for continual process improvement
• Contributing to the O2C level projects/initiatives.
• Conduct Root cause analyses for most repetitive issues & have fix in place
• Identify control risks and possible failures in the process and fix them
• Lead for System Upgrade/Enhancement testing as required

15% of Time Knowledge management and Other
• Maintain a detailed, in-depth knowledge of all Trade and AR systems, processes, business & procedures
• Maintain training documentations and execute training as needed
• Possess technical expertise in Trade Payments Systems, AFO, Business Objects, SAP, Excel
• Educate and Institutionalize process practices within team
• Periodically Conduct Training Need Analysis and conduct refresher trainings

Desired Profile:
Education
Minimum Degree Requirements: Bachelors
Preferred Degree Requirements: Masters
Required Professional Certifications: SAP, Tableau knowledge
Preferred Professional Certifications: Process Improvement, Project Management

Experience
Minimum years of related experience required: 5+ years
Preferred years of related experience: 5-6 years

Specific Job Experience or Skills Needed
Excellent verbal and written communication skills, Strong interpersonal & influencing skills Be able to handle multiple and conflicting priorities
Advance Excel (VBA) & Tableau knowledge
Ability to work in a fast-paced environment
Possess strong problem solving, negotiating, and decision-making skills
Be able to analyze and interpret financial information
Excellent stakeholder management

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.