Sr Analyst - ERP Support

General Mills

General Mills

IT, Customer Service
powai, mumbai, maharashtra, india
Posted on Saturday, May 14, 2022

Job Description

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.

Job Overview
- Responsible for Supporting, Documenting, and enhancing QAD ERP Processes for India
- Setup workflow in QAD based on documented processes
- Understand, document and Provide Training to new users for the Business function
- Requires trouble shooting and providing Level 1 support services to business to overcome problems.
- Learn QAD progress, Dot Net Programming Languages
- Develop Queries/reports for the Business in SQL, Progress 4GL Languages
- Provide Weekend Level 1 support to the Business Teams

Desired Profile

Minimum Degree Requirements: Bachelors
Preferred Degree Requirements: Masters


Minimum years of related experience required: 3 + years
Preferred years of related experience: 5 + years

Specific Job Experience or Skills Needed
• Provide level 1,2 support for the ERP systems used by GMI
• Diagnose problems and restore service promptly to GMI system users.
• Work with system users, other members of the IT Department, software vendors, and service providers in project environments and to resolve problems.
• Carry out assigned activities during system releases, system upgrades and the application of ERP system Fixes.
• Manage lock out situations in ERP
• Use continuous improvement (CI) principles to put in place solutions to prevent re-occurrences of issues and business downtime
• Document resolved Issues to create a repository of Correct Business process
• Partner with the key business contacts to understand business issues, collaborate with other IT Members opportunities and take initiative to implement processes
• Liase with IMDM team to debug and resolve QAD queries.

Required Skills:
• Ability to Grasp ERP concepts
• Ability to Understand ERP Programming concepts
• Ability to Understand Business Flows
• Ability to communicate concepts and take lead in learning, Training, supporting New Technical concepts
• Working Knowledge of SQL, Python or Node JS is preferred

Competencies/Behaviors required for job
• Demonstrated ability to quickly learn and apply new technologies.
• Track record as a strong team player with effective teamwork and communication skills.
• Good interpersonal skills – can deal and communicate effectively in English (both in writing and verbally) with systems colleagues and business users
• An analytical, methodical, logical approach to problem solving, employing innovative approaches to business and technical challenges
• Structured and self-disciplined approach to working – can work on own initiative
• Able to work under pressure and to tight deadlines
• Time management skills and the ability to prioritize multiple conflicting activities
• Sound business judgment
• Willingness to continue learning to expand and build on skill sets


We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.