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Technology Support Analyst

Federal Reserve Bank of Minneapolis

Federal Reserve Bank of Minneapolis

IT, Customer Service
St. Louis, MO, USA
Posted on Monday, June 3, 2024

Company

Federal Reserve Bank of St. LouisThe Business Technology Solutions team in the Supervision, Credit, and Learning Division is looking for a Technology Support Analyst to provide general IT support to internal customers. You will report to a manager in the Supervision Division with responsibility for responding to IT requests to ensure Division staff has the technology needed to perform in their role. You will also be a Division liaison, working with IT Teams at the local and National level. You will work onsite in the St. Louis office.

Responsibilities

  • Provide support in onboarding and offboarding Division staff including access management, hardware, and software.
  • Provide quality end-user support with quick responses on queries and easy to understand directions.
  • Create Virtual Machines for offsite bank examinations and support bank examiners before and during scheduled exams.
  • Oversee process to ensure Bank staff has proper access to confidential supervisory information and access is properly documented.
  • Liaison to local information technology support to ensure software and hardware needs of Division customers are met.
  • Help customers by providing basic troubleshooting and distribution of computer peripherals.
  • Provide onsite hands-on technical support.
  • Create job and business process efficiencies by ascertaining customer needs, researching options, identifying solutions, and making a recommendation for the most appropriate solution.
  • Support hybrid conference room technology needs.
  • Participate in IT System-level workgroups and early adopter programs, to stay current on technology trends and issues.

Qualifications

  • Bachelor's degree or commensurate experience
  • 3+ years' experience providing analytical or IT Support
  • Experience in customer service, project prioritization, relationship management, and collaborating across teams
  • Quick to adopt new technologies in a shifting IT landscape
  • Proficient in Microsoft Teams or other similar collaboration tools
  • Understanding of IT concepts and standards and can translate to non-IT users
  • Experience with Microsoft products like Office, Power Apps, Power Automate, or Power Bi or similar automation tools
  • Experience with process improvement and analysis
  • Travel (<5%)

Total Rewards

Bring your passion and expertise, and we'll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life.

Salary: 72,500 - 93,000

In addition to competitive compensation, we offer a comprehensive benefits package all brought together in a flexible work environment where you can truly find balance:

  • Generous paid time off
  • Flexible on-site work arrangements
  • Tuition & Training assistance/reimbursement
  • 401(k) match
  • Pension plan
  • Top-notch health care benefits
  • Child and family care leave
  • Professional development opportunities
  • And more...

At the Federal Reserve Bank of St. Louis, we believe the Federal Reserve most effectively serves the American public by building a more diverse and inclusive economy. Our commitment to diversity and inclusion, at all levels of the organization, has been one of our core values for many years and remains strong as we continue enhancing our efforts. Learn more about Bank’s culture.

The Federal Reserve Bank of St Louis is an Equal Opportunity Employer.

This position requires access to confidential supervisory information (CSI) and/or Federal Open Market Committee (FOMC) information. Access to CSI and FOMC information is limited to U.S. citizens, lawful permanent residents, individuals who meet the definition of “protected individual” under 8 U.S.C. § 1324b(a)(3), and certain other nonimmigrants. All non-U.S. citizens authorized to access CSI and/or FOMC information must sign a declaration of intent to expeditiously become a U.S. citizen when eligible.

All employees who require access to CSI and/or FOMC information are subject to periodic background investigations and must comply with all applicable information handling policies.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Analytical

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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