Senior External Communications and Outreach Analyst (Senior Business Operations Analyst)

Federal Reserve Bank of Minneapolis

Federal Reserve Bank of Minneapolis

Marketing & Communications, IT, Operations
Multiple locations
Posted on Friday, May 31, 2024


Federal Reserve Bank of ChicagoWe are seeking applicants for a Senior Business Operations Analyst position specializing in external communications and outreach to work on the Communications and Strategic Planning team that supports the 500-person Supervision and Regulation department.

About the Federal Reserve Bank of Chicago

The Chicago Federal Reserve Bank is a non-governmental entity that conducts economic research, bank supervision, community outreach and education, and central bank services. The fundamental mission of the Federal Reserve System is to foster the stability, integrity, and efficiency of the nation’s monetary, financial, and payment systems so as to promote optimal macroeconomic performance.

The Supervision and Regulation department serves this overall mission by supervising and regulating state member banks, bank holding companies, and regional, large, and foreign banking institutions. Together, we work to promote a safe, sound, fair and transparent banking and financial system.

About the Position

The Senior External Communications and Outreach Analyst (Senior Business Operations Analyst) provides external communication, committee and project management support to the Supervision and Regulation department. This work requires strong writing and editorial skills, as well as a strong understanding of the financial/regulatory sector while building relationships across the department.

  • External Communications and Outreach: Responsible for strategizing, writing, and editing content for the department’s external communications channels. This individual oversees the department’s content on the Bank’s public website, social media channels and other platforms. Leads and implements department external communications framework and strategy.

  • Executive Communications: Develop communications and talking points for the department’s executive team for both internal and external audiences.

  • Committee Support: Responsible for facilitation of the department’s District Outreach and Communications Committee. In this role, they will coordinate the committee’s agendas, facilitate meetings, identify and follow up on action items and onboard new members.

  • Consultant: Serves as the primary point of contact and consultant to many internal and external stakeholders.

Your Responsibilities:

  • Leads, participates in and executes communications and outreach-related projects of moderate to high complexity; develops and facilitates project plans, timelines and implementation, including departmental communications and strategies

  • Overall strategy and content lead for department external communications

  • Supports department culture and engagement strategy, action plans, and initiatives

  • Analyzes information and develops action plans to advance the department’s external communications and outreach objectives

  • Develops communications and talking points for the department’s executive team for external and internal audiences

  • Consults with internal and external partners to create focused and value-add communications, analyses, reports, and documents

  • Prepares for and presents conclusions and recommendations, in both written and oral format, concerning moderately complex to complex matters related to external communications and outreach

  • Creates, maintains, collects and distributes key materials to support the department such as project plans, tracking spreadsheets, metrics and/or documentation

  • Derives sound analysis of complex topics, conducts thorough and accurate work, supports findings and conclusions, makes recommendations and decisions, and follows-up as appropriate

  • Draws on professional experience and expertise, generates ideas for process improvement initiatives and participates in control activities that establish, maintain and validate standards for the functional area

  • Builds relationships with and gains knowledge from teams within the department; develops relationships with internal and external stakeholders, such as other Reserve Banks and departments

  • Serves as a mentor and/or coach; provides guidance, training and constructive feedback to all levels of staff

Your Background:

  • Bachelor's degree or equivalent experience

  • Five plus years of direct, work-related experience

  • Education and/or experience in English Literature, Business Communications, Marketing, Journalism or similar field preferred

  • Experience in leading, developing or participating in cultural programming preferred

  • Professional writing/editorial experience

  • Experience in leading, developing communications and talking points for senior leaders preferred

  • Experience in the regulatory or financial sector preferred

  • Critical and independent thinking and decision-making abilities

  • Strong project management skills

  • Intermediate analytical and problem-solving skills

  • Strong oral communication and presentation skills

  • Ability to provide guidance and constructive feedback

  • Strong teamwork skills and the ability to build and work collaboratively within and across work teams

  • Ability to manage time and projects effectively by adjusting quickly to new and different priorities

  • Solid proficiency in Microsoft Office products (SharePoint, PowerPoint, Word)

What we Offer:

  • Comprehensive benefits package, including medical, dental, vision, prescription drug coverage, 401k savings plan with matching contributions, retirement plan, paid time off, childcare subsidies, parental leave, and a transit benefit

  • A continuous learning environment with opportunities to gain new skills and grow your career by opportunities for subsidized advanced educational degrees

  • A wide range of Diversity, Equity, and Inclusion community groups as well as active employee resource groups and mentorship programs.

  • Onsite gym and subsidized cafeteria.


This is a Hybrid position. Your presence will be expected at one of the 7th District offices - Chicago (preferred), Des Moines or Detroit.

Other Requirements:

  • Ability and willingness to travel up to 5%

  • As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank’s ethics rules which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.

  • This position requires access to confidential supervisory information and/or FOMC information, which is limited to "Protected Individuals" as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and U.S. permanent residents who either are not yet eligible to apply for naturalization or who have applied for naturalization within the requisite timeframe. Candidates who are not U.S. citizens or U.S. permanent residents may be eligible for the information access required for this position and sponsorship for a work visa, and subsequently for permanent residence, if they sign a declaration of intent to become a U.S. citizen and meet other eligibility requirements. In addition, all candidates must undergo applicable background checks and comply with all applicable information handling rules, and all non-U.S. citizens must sign a declaration of intent to become a U.S. Citizen and pursue a path to citizenship.

  • This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take approximately two months to be completed. The screening covers areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.

Full Time / Part Time

Full time

Regular / Temporary


Job Exempt (Yes / No)


Job Category

Bank Examination

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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