ServiceNow Developer - Experienced

Federal Reserve Bank of Minneapolis

Federal Reserve Bank of Minneapolis

Software Engineering
Multiple locations
Posted on Saturday, May 25, 2024


Federal Reserve Bank of RichmondWhen you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.

Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more. All brought together in a flexible work environment where you can truly find balance.

About the Opportunity

The Enterprise Service Management function works to improve how National IT performs at all levels of the organization from strategy definition to service delivery, from operational effectiveness to process efficiency, from demonstration of budgetary performance and value generation to client satisfaction.

As a ServiceNow Application Developer (Experienced), you will work with Product Owners to understand requirements, build high-quality scalable and reusable code by enforcing best practices around software engineering architecture, and help improve application development, deployment, and customization.

What You Will Do:

  • Develop conceptual, logical and physical IT engineering designs, that support the requirements of varying levels of technical and business application projects to be implemented in the ServiceNow Platform.
  • Complete analysis of business requirements, as it relates to technical design, and ensure traceability of the design to the business requirements.
  • Assess testing requirements and prepares testing strategies leveraging ServiceNow’s Automated Test Framework, as well as preparing implementation and operational support plans.
  • Build high-quality, clean, scalable and reusable code in ServiceNow by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
  • Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
  • Work with a strong set of teams to improve developing and deploying applications and customizations
  • Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
  • Contribute to the design and implementation of new products and features while also enhancing the existing product suite
  • Collaborate day-to-day with an energetic team of like-minded developers, product managers and quality engineers using agile software development methodology.
  • Sustain and improve the process of knowledge sharing throughout the team.
  • Perform change management using ServiceNow platform following FRIT change management policies and procedures for software propagation to other environments.
  • May indirectly lead moderately complex projects, and participate on technical/complex projects.
  • Provide project updates during Daily Standups as required.
  • Assist with monitoring compliance with internal audit requirements and Information Security Manual guidelines


  • 3 to 5+ years of software development experience with JavaScript as well as experience working with libraries such as AngularJS, Bootstrap, React and Node.js
  • 3+ years of experience working within the ServiceNow Platform.
  • Experienced Full Stack developer with a firm understanding of:
  • Data structures
  • Algorithms
  • Object-oriented design
  • Design patterns
  • Deep understanding and experience with Agile software development lifecycle.
  • Bachelor’s degree in computer science or a related discipline

Additional Preferred Skills and/or Experience desired:

  • ITIL experience or certification.
  • ServiceNow System Admin certification, ServiceNow Application Developer and/or Product line certifications a plus.

Discover the Reason Why So Many People Love It Here!

When you join the Richmond Fed, not only will you find a challenging and purposeful career, you’ll also have access to a wide range of benefits and perks that support your health and wealth, including:

  • Great medical benefits
  • Pension and 401(k) with employer match
  • Paid time off
  • Tuition reimbursement
  • Employee resource networks
  • Paid volunteer leave
  • Flexible work options
  • Onsite amenities that make working here fun!

Other Requirements and Considerations:

  • Candidates should review the Bank’s Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.
  • If you need assistance or an accommodation due to a disability, please notify rich.recruitment@rich.frb.org.
  • Employees who work at and/or visit another Federal Reserve entity or outside business as part of their job duties are required to comply with any onsite safety and health protocols of those organizations (including, but not limited to, requirements to vaccinate or test, mask, social distance, etc.).
  • Sponsorship is not available for this role. The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Eligibility for this specific position requires U.S. Citizenship or three or more years of Permanent Resident (Green Card) status.
  • The hiring range for the Engineer – Experienced is $90,200– $112,700 annually.
  • For candidates outside Richmond, VA, listed hiring and salary ranges may be adjusted based on your geographic location.
  • Salary offered will be based on the job responsibilities and the individual’s knowledge, skills, and experience as defined in the job qualifications.
  • The individual selected for this role is expected to work a hybrid schedule and will be required to be onsite regularly in their FRB District location

Full Time / Part Time

Full time

Regular / Temporary


Job Exempt (Yes / No)


Job Category

Information Technology

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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