Sr. Mail Services Associate

Federal Reserve Bank of Minneapolis

Federal Reserve Bank of Minneapolis

San Francisco, CA, USA
Posted on Thursday, May 16, 2024


Federal Reserve Bank of San FranciscoWe are the Federal Reserve Bank of San Francisco—public servants with a mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans. We are a community-engaged bank, and are committed to understanding and serving the vibrant, expansive communities of the Twelfth District. That means we seek and appreciate new perspectives. We respect people for what they do and for who they are. We build opportunities to learn and grow.

When you join the SF Fed, you become part of a diverse team united in its purpose to promote an economy that works for everyone. We empower our people to balance their life and work responsibilities. That’s why we offer a flexible hybrid work model that allows you to collaborate with office colleagues on some days, and work from home on others.

The Senior Mail Services Associate has expert level knowledge and minutiae for processing and coordinating the logistics of all incoming and outgoing items for the Bank, including mail, packages and other receivable goods and assets. Serve as the first point of contact of these goods, executing proper screening and handling techniques at a proficient level.

Essential Responsibilities:

  • Coordinate and organize incoming and outgoing distribution of merchandise, goods, or bank assets for various business lines or Bank wide.

  • Provide thorough secondary screening and inspection of all incoming mail and packages by applying technical and physical screening techniques, including the use of x-ray equipment and industry standard visual and physical inspection.

  • Ensure that divisional and Bank wide protocols are followed in handling and addressing suspicious or hazardous items, as well as the receipt and handling of incoming and outgoing valuables.

  • Train and develop team members as needed regarding production equipment features, software usage, screening techniques, and gold standards for all daily processes.

  • Establish relationships with external vendors and internal contacts and advance production issues or equipment problems through appropriate channels.

  • Support and add to department’s critical initiatives and participate in ad hoc projects.

  • Collaborate with diverse business partners to support initiatives and provide quality, timely daily operational needs and special requests.

  • Serve as the backup Lead when needed, be aware of various administrative tasks completed by the Lead and able to administer workflows.


  • High school diploma or GED or associate's degree preferred

  • 3 plus years of related experience

  • Excellent logistics skills including coordinating the receipt of inventory, sorting, organizing, and fulfilling orders, skilled assembly, and on-time shipment.

  • In-depth knowledge of screening and handling of mail/packages techniques, including functionalities of x-ray equipment, mailroom applications, such as tracking software.

  • Ability to identify suspicious mailing and packages through high level knowledge of identifiable factors.

  • Experience in best practices and industry standards (including use of PPEs, bio hoods, manual screening techniques, etc.), and ability to train others in this area.

  • Understanding of various production level software and equipment (e.g., tracking software, FedEx.com, bulk mailing, etc.), and ability to troubleshoot as needed.

  • Ability to operate and troubleshoot heavy operational equipment such as pallet jacks, forklifts, shrink wrappers, etc.

  • Experience with project management a bonus

  • Digital literacy with knowledge of MS-Office

  • Certification in forklift operations preferred

  • Excellent ability to communicate, both verbal and written

Base Salary Range: Min $43,700 Mid: $56,900 Max: $69,900

(Location: San Francisco)

Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographic and other market data.

We offer a wonderful benefits package including Medical, Dental, Vision, Pre-tax Flexible Spending Account, Backup Childcare Program, Pre-Tax Day Care Flexible Spending Account, Paid Family Care Leave, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and Retirement/Pension.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

The SF Fed is an Equal Opportunity Employer.


Full Time / Part Time

Full time

Regular / Temporary


Job Exempt (Yes / No)


Job Category


Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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