End User Services Engineer I/II (Collaboration-Messaging & Productivity)

Federal Reserve Bank of Minneapolis

Federal Reserve Bank of Minneapolis

Posted on Saturday, May 11, 2024


Federal Reserve Bank of PhiladelphiaThe Federal Reserve Bank of Philadelphia is one of the 12 regional Reserve Banks that, together with the Board of Governors in Washington, D.C., make up the Federal Reserve System. It helps formulate and implement monetary policy, supervises banks and bank and savings and loan holding companies, and provides financial services to depository institutions and the federal government. The Federal Reserve Bank of Philadelphia serves eastern and central Pennsylvania, southern New Jersey, and Delaware. You will report into the Philadelphia office, following a hybrid work schedule.

When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We dedicate more than $1 billion to technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.

Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, on, and more. All brought together in a flexible work environment where you can truly find balance.

This job reflects the higher level of a dual grade job posting. Candidates who have less experience, education, or qualifications may also be considered for the lower level.

Develop conceptual, logical, and physical IT engineering designs, that support the infrastructure requirements of varying levels of technical and business application projects. Analyze our requirements, as it relates to technical infrastructure design, and ensure traceability of the design to the our requirements. Assess testing requirements and prepare testing strategies and preparing implementation and transition plans. Provide technical support as 3rd level for customers.

You will support End-user Services (EUS) Email Service’s ongoing goals of enhancing the Federal Reserve System's usage of email and collaboration technologies to support our needs while delivering reliable and secure services with a high degree of focus on quality, innovation, and communications through documentation.

Provide solutions in an Agile environment with other Engineers and Product Owners to scope, develop, engineer, and provide support for the messaging and collaboration technologies.

Assume project management responsibilities for messaging and collaboration projects.

Obtain an understanding of collaboration product functionality through interaction with EUS technical staff, formal education with the product, and hands-on testing and implementation.

Investigate new technologies that offer opportunities to enhance the EUS' messaging and collaboration product portfolio.

Provide input to management to help assess and plan future direction in the System collaboration infrastructure.

What You Will Do:

Perform resolution of complex hardware, environmental software operating systems and subsystems.
Oversee problem avoidance actions.
Analyze and revise existing system logic and documentation.
May authorize risk level changes and recommend solutions to minimize and prevent system interruption.
Recommend and select new software/hardware.
Perform change and problem management using standard tools.
Ensure conformance and compliance with existing system standards.
Measures performance to ensure operation.
Lead technical/complex projects using FRIT/System staff and resources. Follow and ensure adherence to technical standards for programming and design techniques.
Trains System technical staff on use of software/hardware tools following required standards and procedures.
Monitor compliance with internal audit requirements and Information Security Manual guidelines.


Comprehensive knowledge about principles in functional area.
General knowledge of department/services, Reserve Banks, and System operations, policies, procedures and technologies.
Excellent interpersonal, creativity, attention to detail, and oral and written communications skills tailored for the intended audience.
You are responsible for understanding and applying risk management disciplines.

What You Have:

Experience with Microsoft Exchange Online.

Understanding of cloud technologies, specifically around Microsoft Azure and AWS.

Experience supporting Mail relay environments, B2B (Business to Business)/External collaboration support knowledge, Security logging/reporting and Microsoft O365, as well as PaaS, IaaS, and SaaS services.
Understanding of the role of DNS in mail flow, phishing, spoofing, quarantine, (email security in general).
Knowledge of email encryption tools and capabilities.
Hands on experience with PowerAutomate, Powershell etc.
Familiarity with Agile concepts and JIRA, build requirements and user acceptance, predict and resolve roadblocks, test and develop deployment plans, create support documentation, and present/cross training team and second level support.

This job reflects the higher level of a dual grade job posting. Candidates who have less experience, education, or qualifications may also be considered for the lower level.

Education and Experience:

Bachelor's Degree or equivalent experience with 6 years of relevant work experience.
Other Requirements: Working Conditions: Will require the use of standard office equipment such as computers, phones, photocopiers. Physical Demands:
Requires some degree of sitting (for prolonged periods of time), standing, lifting carrying, pushing, pulling more than 20 lbs.
Hours of Work: May require extended work hours.
Occasional travel including overnight stays may be necessary.
Will be subject to on-call rotation.
May be exposed to moderate noise from equipment.

The salary grade for this position is: Grade 15/16. Final salary and offer will be determined by the applicant’s background, experience, and skills, and internal equity and alignment with market data.

We offer a great benefits package that features:

  • Medical (4 options), Prescription, Dental (3 options), and Vision Insurance with no waiting period
  • 401k/Thrift Plan with generous employer match
  • Employer-funded Pension Plan
  • Paid Vacation/Sick Time & Holidays
  • Monthly $100 Commuter Allowance
  • Flexible Spending Accounts and Healthcare Spending Accounts
  • Flexible Work Schedule available in most departments
  • Life Insurance and Long Term Disability Insurance
  • Tuition Reimbursement (undergraduate and graduate)
  • Parental Leave
  • Free onsite 24/7 Fitness Center including training classes, Peloton bikes and locker room / shower facilities
  • Onsite Cafeteria & Coffee Shop
  • Additional Convenience Benefits, Discounts and More…

Additional Information:

  • The Federal Reserve Bank of Philadelphia believes that diversity, equity and inclusion among our employees is essential to our success as an organization, and we want to recruit, develop and retain the most accomplished people from a diverse candidate pool. To support a workplace culture of belonging, we offer eight employee resource groups (ERGs) and a 100 percent rating on the Human Rights Campaign (HRC) Corporate Equality Index. The Federal Reserve Bank of Philadelphia is proud to be an equal opportunity workplace.
  • We have eight employee resource groups (ERGs) to support a diverse workforce. Abilities (supporting disabilities and allies), African Heritage, Asian-Pacific, Freedom (supporting LQBTQ+ and allies), Talent Forward (supporting career growth), Women United, Working Families and Veterans. ERGs are open to all employees.
  • We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job responsibilities, and to receive other benefits and privileges of employment.
  • All Federal Reserve Bank of Philadelphia employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the Recruiter for this posting, who can provide you contact information for our ethics officer if necessary. You should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.
  • Background investigations and drug testing are required for all new hires as a condition of employment, after the job offer is made. Candidates for positions deemed as "safety sensitive" will also be screened for the presence of marijuana. Employment may not begin until the Bank accepts the results of the background investigation.
  • Due to the nature of the information you will have access to, we require that you also complete a more in-depth enhanced background screening (Peraton high).
  • All employees will be subject to FBI fingerprint / criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.
  • This position requires access to confidential supervisory information and/or FOMC information, which is limited to "Protected Individuals" as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and U.S. permanent residents who either are not yet eligible to apply for naturalization or who have applied for naturalization within the requisite timeframe. Candidates who are permanent residents must sign a declaration of intent to become a U.S. citizen when eligible to do so and pursue a path to citizenship. Candidates who are not U.S. citizens or U.S. permanent residents may be eligible for the information access required for this position if they sign a declaration of intent to become a permanent resident and a U.S. citizen and meet other eligibility requirements. In addition, all candidates must undergo an applicable background check and comply with all applicable information handling rules.
  • The above statements are intended to describe the general nature, level of work and the requirements of this position. They are not intended to be an exhaustive list of all responsibilities associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.
  • This is a fully remote opportunity.
  • Learn more about the Philly Fed and its culture. Learn more about working for the Philly Fed.


Full Time / Part Time

Full time

Regular / Temporary


Job Exempt (Yes / No)


Job Category

Information Technology

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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