Senior Manager - Small Business Credit Survey (SBCS)

Federal Reserve Bank of Minneapolis

Federal Reserve Bank of Minneapolis

Cleveland, OH, USA
Posted on Sunday, January 14, 2024


Federal Reserve Bank of ClevelandThe Federal Reserve’s Community Development function works to promote the economic resilience and mobility of low- and moderate-income (LMI) and underserved individuals and communities across the U.S. Through both quantitative and qualitative research, we strive to provide credible, evidence-based support and solutions for challenges that LMI people face across the regions we serve.

Position Summary

A unique opportunity exists at the Federal Reserve Bank of Cleveland to serve as Senior Manager for the Federal Reserve’s annual Small Business Credit Survey (SBCS), which provides timely insights on small business conditions to policy makers, service providers, and lenders across the country. The survey is a national sample of small businesses, or firms with fewer than 500 employees, aimed at providing insight into business conditions and firms' financing needs and experiences.

The individual will report directly to the Community Affairs Officer and contribute strategic insights to the System related to small business, in addition to providing operational oversight for the System's Small Business Credit Survey (SBCS). They will manage a team of experts and analysts, while also working collaboratively across functions and across other Reserve Banks to ensure the successful administration of the SBCS, promote awareness and use of survey findings, and oversee outreach and engagement on issues related to small business lending. This includes fielding the survey, questionnaire development, programming and testing, and data collection. They will develop expertise on SBCS methodology including weighting of the sample, to guide the data analysis and direct the production of reports that describe the survey findings. The individual will be expected to provide vision and direction to the SBCS team in service of high-quality quantitative and qualitative research that informs policy and practice related to small business.

General Responsibilities

  • Provide operational and strategic oversight for the Small Business Credit Survey (SBCS), including team management, survey administration, related research products and communications, and partnerships. Position the SBCS team to advise on policy and programmatic positions that are proactive and purposeful, informing policy and practice related to small business health, small business credit and related topics.

  • Lead the administration of the SBCS and core activities associated with fielding the survey including questionnaire development, programming and testing, and data collection.

  • Direct data analysis related to the SBCS. Provide guidance to analysts and ensure that SBCS methodology and data analysis are sound, including weighting of the sample.

  • Oversee the production of internal and external reports and other SBCS-related content, including ensuring distribution of timely data and intelligence to researchers in the Bank and System and where possible, the public.

  • Represent the Federal Reserve Bank of Cleveland within and outside of the Federal Reserve System including to System leadership, local, state, and national groups.

  • Foster commitment to the SBCS by maintaining highly effective, collaborative relationships with internal and external partners, including managing communications with System leadership and Reserve Bank staff. Ensure the ongoing cultivation of relationships with lenders, government and community representatives and others to assess and be responsive to small business needs.

  • Advise on communications strategies, including speeches, publications, social media and programs that help improve public understanding of the regulations, policies and practices that impact small business, particularly those operating in or serving low- and moderate-income people and communities.

  • Lead SBCS team to set motivating, stretch objectives; and to ensure that the goals and objectives within both the Bank’s and the System’s strategic plan and annual work plan are aligned and implemented. Address project management issues related to resourcing, planning, contracts, and cross-functional support, including but not limited to outreach efforts, online presence, and external survey consultants.

  • Performs other duties as assigned or requested.

Education and Experience

  • Bachelor’s Degree or higher in Public Policy, Economics, Business, or other relevant field with a minimum of 10 years of prior experience or equivalent which may include 5+ years of supervisory responsibilities, as well as project management.

  • Master’s Degree or higher in Public Policy, Economics, Business, or other relevant field with a minimum of 7 years of prior experience or equivalent which may include 3+ years of supervisory responsibilities, as well as project management.

Knowledge and Skills

  • Commitment to diversity, equity, and inclusion in every aspect of our work.

  • Project and team leadership.

  • Excellent verbal and written communication.

  • Strong project management.

  • Strategic decision-making.

  • Ability to manage in a complex environment with diverse stakeholders and stakeholder interests.

  • Ability to perform independent research and analysis; guide the research and analysis of others.

  • Knowledge of survey methodologies a plus.

  • Expertise in small business finance a plus.

  • Familiarity and experience with statistical programming languages such as STATA a plus.

Physical Demands and General Working Conditions

Traditional office environment: Employees typically sit most of the day, work with a computer and may answer/respond to phone calls. Physical movement consists of walking for meetings, breaks, etc. Ability to lift items weighing approximately 20 pounds on a limited basis is required. Employees may be required to travel by car/air.

Full Time / Part Time

Full time

Regular / Temporary


Job Exempt (Yes / No)


Job Category

Public Affairs/Community Development

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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