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Senior Product Manager: Digital Experience Web and Mobile

Federal Reserve Bank of Minneapolis

Federal Reserve Bank of Minneapolis

Product
Chicago, IL, USA
Posted on Friday, August 18, 2023

Company

Federal Reserve Bank of Kansas CityFederal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH®, and Check Services. We are currently leading a strategic effort to transform FRFS to a national, enterprise-focused organization. Over time, FRFS will offer an increasingly integrated set of Federal Reserve payment services, incorporating the FedNowSM Service upon its market entry in 2023. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, we will seek to provide a more robust and unified customer experience across our financial service offerings, and we will create new career growth opportunities for FRFS staff.

We are seeking leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.

As the Senior Product Manager, you will work and collaborate closely with various teams (architecture, marketing, product delivery and other internal teams) to define and own the end-to-end roadmap for these public websites and applications - including mobile and desktop experience, site navigation and search, and content rendering. In this role, you will create the business case, develop the product roadmap, high-level requirements and write epics and features to deliver value to customers. You will do this by researching customer needs, sponsor relevant market research and gather intelligence to understand and prioritize the customer’s needs, wants and pain points. The level of work required is considered advanced, and staff must be able to work under minimal supervision. This position does not have direct reports.

If the candidate is not a current Federal Reserve Bank System employee, this position will be based out of the Federal Reserve Bank of Chicago and the employee will be required to fulfill the on-site hybrid requirement.

Key Activities:

  • Defines the strategic digital experience vision and the web strategy of public facing websites and applications in alignment with the needs of respective stakeholders

  • Identifies opportunities for website redesign, enhancements and optimal user experience based on industry trends and customer feedback and builds a customer centric roadmap

  • Sponsors market research and leverages secondary research to better understand customer needs and industry trends

  • Collaborates with other product managers across various teams to set product priorities and maintains the product roadmap, acts as the point of intake for product improvements and requirements from internal stakeholders

  • Writes and owns epics and features for development teams and operates in scaled agile (SAFe) methodology


Requirements:

  • Bachelor`s degree in computer science/business administration

  • 7 or more years of relevant work experience in product management/building products

  • Relevant Financial Services or e-commerce experience

  • General knowledge of Product Management principles and practices obtained through education, experience, or certification

  • Considerable working knowledge of MarTech product stack, website strategy, design, standards, and best practices. Experience in enhancing web-based/mobile user experience

  • Understanding of web technologies such as browsers, HTML, JavaScript, mobile applications, security protocols and a variety of file formats is a plus

  • Understanding of Search Engine Optimization (SEO), and content management solutions- understanding of Bloomreach is a bonus

  • Experience with Google Analytics and/or other web analytics tools and metrics

  • Experience in software development practices and agile methodology – JIRA is preferred

  • Independent thinking and decision-making abilities

  • Excellent writing, project management, communication, and consultative skills

  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. You can begin work before the screening is completed; however, continued employment is contingent on acceptable screening results. The areas screened may include education/employment verification, criminal history, credit history, and reference checks.

We offer benefits that go beyond the basics, featuring:

As an organization that deeply values its employees, we offer a robust set of financial, professional development, and personal benefits that go beyond the basics, featuring both a 401k/thrift plan with a generous company-match on employee contributions as well as a defined benefit pension plan and more. Depending on location, additional onsite amenities may include an onsite fitness center; onsite cafeteria with healthy and affordable food options; and additional onsite convenience benefits, discounts on a variety of goods and services.

Specific Benefits include:

  • Market-leading Medical, Dental, and Vision Insurance

  • Tuition Reimbursement

  • 401k/Thrift Plan

  • Pension Plan

  • Flexible Spending Accounts

  • Life Insurance

  • Vacation & Personal Time

  • Paid Holidays

  • Parental Leave

  • Adoption Assistance

  • Onsite Fitness Center

  • Onsite Cafeteria

  • Additional Convenience Benefits, Discounts and More…

*Subject to change based on District

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Sales/Marketing

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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