Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Senior Product Manager – Risk Transfer Products to be part of making that happen.

About the Role:

The Senior Product Manager – Risk Transfer Products is responsible for understanding market needs and trends, collaborating with the product teams, managing the delivery and success of new products and capabilities in a data-driven manner, and driving priorities that maximize value to the internal and external customers. Senior Product Managers participate in strategic and tactical activities for medium to large sized, complex cross functional projects, serve as the champion for their assigned product/service areas and may serve as product owner for one or more development teams. This is a high visibility role with the potential to participate in and drive initiatives at all levels across the organization. Individuals in this role may participate in mentoring lower-level contributors and learn how to help grow others in their careers.

Primary Responsibilities and Duties

• Conduct internal and external research: customer requirements, market requirement, competitive research, internal research and analysis to inform strategic direction and priorities for their product/service areas.
• May define new products and services or conduct research to support senior leadership’s research decision making process.
• Regularly collaborate across the business to collect and socialize a comprehensive, accurate and detailed set of feature requirements and prioritized backlog for one or more major product or service offerings.
• Owns the definition, prioritization and hygiene of the product backlog throughout the concept through delivery process.
• Working in partnership with the UX team, ensures delivery of all users experience mock ups required in support of backlog items.
• Act as a product/service delivery champion: represent the business and value of the capabilities throughout the product delivery process, problem solve obstacles to delivery, build a sense of team and set the urgency/energy levels where appropriate, model and foster company values across delivery teams and ensure overall team and project success.
• Readily identifies and resolves conflicts cross functionally to ensure alignment of priorities and delivery to leadership expectations.
• Contribute research projects, socialize learnings and contribute ideas in support of long-term product/service strategy decisions.
• Periodically required to brief senior product executives on the state of their respective products/service releases and plans.
• Drive pricing, packaging and positioning discussions alongside product marketing teams to maximize value of their deliverables.
• Works with peers in product management and engineering to regularly identify and implement ways to improve collaboration and operational aspects of product and service.
• Define and deliver technical product marketing and service deliverables.

About you

We are looking for someone who has most of the following experiences and qualities:

• Dedicated to managing and meeting the expectations and requirements of internal and external customers; seeks first-hand customer information and uses it to inform feature definition and development; brings a cohesive perspective of the customers to their work; establishes and maintains effective relationships with customers and gains their trust and respect.
• Knowledge and use of technical, market, and customer research methodologies.
• Exceptional written and oral communication skills for internal audiences of all levels and externally with partners and customers. They are a “trusted” voice of product.
• Technical aptitude capable to comprehend target customer IT infrastructure, company products and services at a system, data flow and API level, the ins and outs of development, design, agile framework, software development, and scrum approach.
• Contributor to the decomposition of strategic objectives into phased operational and tactical goals and measures.
• Proficient decision making and decision follow-through - including defining a problem, identifying different alternatives, selecting, and implementing the best alternative, and evaluating results to success criteria.
• Understands and suggests improvements to full-lifecycle product management. Is proficient with product definition, prioritization cross-functionally and through the SDLC process.
• Contributes to major departmental goals and objectives.
• Informally coaches lower-level employees.
• Highly detail oriented and able to manage a large number of tasks from multiple requestors simultaneously.

Key Competencies

• Problem Complexity: Typically works independently with low supervision/guidance. Identifies problems/issues; generates possible solutions, and uses judgment within defined practices and procedures to come to decisions. Will consult senior leadership on very complex issues.
• Managing and Measuring Work: Assigns responsibility for tasks and decisions cross functionally to support projects; independently defines clear objectives and measures; monitors process and progress to results; help design feedback loops into work.
• Peer Relationships: Can find common ground and solve problems for the good of all; can represent their own interests and yet be fair to other groups; can solve problems with peers with a minimum of disruption/escalation; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers; is generally known across peers in other functions of the business.

Minimum Qualifications

• 3-6 years in product management role
• Bachelor’s degree required (Computer Science or Business Administration preferred)

Preferred Qualifications

• Experience in cybersecurity is a plus
• Master’s in Business Administration

About Arctic Wolf

At Arctic Wolf, we recognize that success comes from delighting our customers. We believe in being lean – in constantly building, measuring, and learning in all aspects of our business. And, we truly value people. All wolves are welcome to join the Arctic Wolf pack, with compelling compensation packages, benefits, and equity for employees.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

Equity for all employees

• Flexible time off, paid volunteer days and paid parental leave
• RRSP and 401k match
• Medical, Dental, and Vision insurance
• Health Savings and Flexible Spending Agreement
• Voluntary Legal Insurance
• Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

Previous security experience is preferred but not required. We provide all the cybersecurity training you need during onboarding and on-the-job training.

Security Requirements:

Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

Background checks are required for this position.