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Network and Technology Operations Specialist

Arctic Wolf

Arctic Wolf

IT, Operations
Waterloo, ON, Canada
Posted on Friday, May 31, 2024

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Network and Technology Operations Specialist to be part of making this happen.

About the Role

Arctic Wolf is looking for a Network and Technology Operations Analyst in our Global Technical Operations (GTO) organization. This individual will work with Arctic Wolf customers to support the customer side software and infrastructure used to deliver and maintain our Security Service.

This is a customer facing role and will also require you to work closely with other customer facing teams, internal product, and R&D teams to identify issues and drive solutions for reported or escalated issues. You will work to solve complex issues with both software, virtual and hardware installations working as part of a solutions team or as an individual assigned to triaged issues.

As a Network and Technology Operations Specialist, you will:

  • Represent Global Technical Operations to key stakeholders.

  • Own and action incoming requests from internal stakeholders.

  • Work with customers to solve technical issues.

  • Collaborate with R&D and Product on critical or time sensitive issues.

  • Run investigations to completion, leveraging your communication skills and ability to make complex technical issues simple to understand.

  • Drive resolutions for high impact issues for our customers.

  • Work alongside Problem Management and Principal Engineers on large scale projects as needed.

We are looking for someone who has most of the following:

  • 3-5 years of relevant experience

  • Strong communication skills – both written and verbal

  • Affinity for solving technical challenges

  • Background and experience with networking and cybersecurity

  • Experience with Ubuntu, AWS, Elastic Search, Kibana, Outlook365, Zendesk, Jira is a plus

  • Basic scripting skills, experience with Python or Ruby a bonus

About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

  • Equity for all employees

  • Bonus or commission pay based on role

  • Flexible time off, paid volunteer days and paid parental leave

  • 401k match or RRSP

  • Medical, Dental, and Vision insurance

  • Health Savings and Flexible Spending Agreement

  • Voluntary Legal Insurance

  • Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

Security Requirements

  • Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

  • Background checks are required for this position.