Provisioning Technician

Arctic Wolf

Arctic Wolf

Waterloo, ON, Canada
Posted on Thursday, October 19, 2023

Ready to further your career in the fast-paced, exciting world of cyber security?

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Provisioning Technician to be part of making this happen.

About the Role

The Provisioning Technician provides basic support for hardware needed to maintain and deliver quality services to clients.


  • Receives guidance and executes tasks on hardware as directed

  • Follows procedures for inventory and shipping processes

  • Responds to support requests as designated

  • Documents in provisioning logs

  • Learn, understand, and support department workflow

  • Manage inventory and shipping out the provisioned hardware to customers

  • Respond to all issues and help fix them in a timely manner following the AWN request

Required Skills and Experience

  • 1 year of relevant experience

  • Technical education

  • Basic understanding of hardware components and their functions

  • Basic knowledge in Networking and trouble shooting

  • Effective verbal and written communicator

  • Hardware and technology savvy

  • Process oriented

  • Highly organized with strong detail orientation

  • Adept at work automation tools

  • Time management

Environment and Physical Demands

  • Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.

  • Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.

  • If located in a company office, often requires the mobility to physically navigate the space.

  • In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations.

  • May include moving or lifting of 25 pounds or less (e.g. office chair, reams of paper).

About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

  • Equity for all employees

  • Bonus or commission pay based on role

  • Flexible time off, paid volunteer days and paid parental leave

  • RRSP match

  • Medical, Dental, and Vision insurance

  • Health Savings and Flexible Spending Agreement

  • Training and career development programs

Security Requirements

  • Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

  • Background checks are required for this position

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.