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Security Operations Center Dispatcher

Allina Health

Allina Health

Operations
Werribee VIC 3030, Australia
Posted on Thursday, February 8, 2024

Number of Job Openings Available:

1

Date Posted:

February 07, 2024

Department:

16008054 North Region Security

Shift:

Permanent Evenings (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

Non-Union

Weekend Rotation:

Every Other

Job Summary:

Provides a safe and secure environment by managing emergency and non-emergency calls. Observes cameras and monitors alarms and radio networks. Initiates communications for urgent and evolving crises and emergency situations.

Key Position Details:

  • 1.0 FTE(40 hours/week)
  • Perm Evening
  • 8 hours per day
  • Every other weekend
  • One Day shift per pay period required

Job Description:

Principle Responsibilities

  • Manages requests for security and emergency services.
    • Monitors and answers phones, radios, intercoms, and other communication tools.
    • Prioritizes calls for service based on urgency and criticality and initiates appropriate action.
    • Gathers detailed information from caller.
    • Records all officer activities via case/incident management systems.
    • Sends urgent communications using tools such as mass notification system, electronic and overhead paging systems.
  • Monitors the safety and security of the physical environment.
    • Uses systems to support a safe and secure environment to include access control, panic/duress, infant protection, security video, weather radios and utility/fire alarm systems.
    • Receives and processes badge access change requests.
    • Performs preventative maintenance checks, identifies discrepancies and escalates per procedure and process.
    • Other duties as assigned.


Job Requirements

  • Associate's or Vocational degree in general studies preferred
  • 0 to 2 years working in dispatch or call center, Security Operations Center, or related function preferred
  • May be required to travel between sites


Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently