Clinic Patient Access Representative

Allina Health

Allina Health

Multiple locations
Posted on Tuesday, October 31, 2023

Number of Job Openings Available:


Date Posted:

October 30, 2023


62259920 Allina Health Group Dean Lakes


Day (United States of America)

Shift Length:

8 hour shift

Hours Per Week:


Union Contract:


Weekend Rotation:


Job Summary:

Provides scheduling support and coordination of appointments for patients. Services as a liaison for patients, families, providers and staff regarding billing and service questions.

Key Position Details:

  • No Weekends
  • 845AM-515PM Mon/Fri
  • 800AM-430PM Tues-Thurs
  • On-Site

Job Description:

Principle Responsibilities

  • Provides scheduling support and coordination of appointments.
    • Schedules all appointments for services in or outside of the system preferably in person.
    • Coordinates other services needed, medical records and other pertinent information including patient education materials.
  • Functions as an in-clinic resource for patients, families, providers and staff related to billing and service questions.
    • Facilitates requests for billing related items such as price estimates or itemized statements.
    • Processes all incoming calls and correspondence regarding billing issues and service questions.
  • Provides first resolution regarding patient complaints.
    • Identifies and submits resolution for patient or client issues, directs calls to appropriate department for resolution.
    • Assists with patient account adjustments such as updating patient demographics and insurance information.
    • Responds to billing and quality of care issues, complaints, or concerns.
    • Documents all contacts with patients or clients as needed.
  • May complete prior authorization, referrals, complex specialty scheduling and manage work queues.
    • Other duties as assigned.

Job Requirements

  • Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
  • High school diploma or GED preferred
  • Associate's or Vocational degree preferred
  • Experience in a Clinic Office Specialist role required
  • Experience as a medical receptionist or customer service position required
  • 2 to 5 years of basic medical terminology experience required
  • Scheduling experience with electronic medical record preferred
  • Medical Reception or equivalent program preferred

Physical Demands
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently